To make a long, frustrating story short, first we had the unknowledgeable staff mislead us with the rebates, and then we had the unapologetic customer service manager do nothing to alleviate the problem and to make the situation worst, he became angry and said there was nothing he or best buy could do for us. Finally, we called the corporate office and reported the incident, which they were able to fix in a matter of minutes. All and all, best buy is alright, although stores like the Northgate Best Buy may bankrupt the company.
Pros: reasonable priced
Cons: brainless floor staf, ill-mannered manager
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