Frank R. was the technician who came to my condo. The shower diverter wasn't working and th drain was slow. He cleared the drain. The shower is a custom order which he placed the order while I waited. He confirmed the price and said since the part wasn't available in his truck, he would keep the order as an open service call which I thought was fair. He explained to me what lthe problems were and how he proposed to fix them. He was on time, knowledgable, and polite. He called shortly after he left as a follow up to say that the new shower fixtures are ordered and when they arrive Mallick will call and we'll set up an appointment. So far, I'm very pleased as I didn't know who to call for service.
more