my spouse made reservations on the 17th of April, I became ill and he attempted to reschedule the dates on the 18th, the refused and even wrote in capitol letters "NO REFUNDS" I provided them with medical doucumentation and filled the form they told me I had to submit in order to get a refund or reschedule. They then toldme I didnt qualify because we did not cancel within 24 hours, That policy is not stated any where and we made the reservations on the 17th so there was no way to cancel since we were supposed to be there on the 18th. My family and I have camped there many times and always have multiple sites, but this is unexcuseable, we have never cancelled or rescheduled before.
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