Dealt with Kathryn!! Walked through the apartment day before move in. and REEKED IF SMOKE/CIGARETTE SMELL!! said she was going to get it fixed before or move in which is the next day. Apartment smelled the same, or even worst the move in day. Kathryn claimed it was cleaned and said she didn't smell anything when she checked it that morning. WELL SHE AGREED IT SMELLED LIKE CIGARETTES AGAIN! So, another lady from sales helped us, because Kathryn knew we had movers coming behind us and we were pretty upset already. They found us one, one floor up which We didn't want bec of we have a dog and of course$40 more a month!!!! They said this was the only one available so we didn't have a choice! We said we shouldn't have to pay extra since this is their mistake, but they said they have to ask their manager who doesn't work Saturday to call us Monday. We also rented two storage units, and while our movers who we are paying$85/ hour was waiting to unload our stuff, we found out the storage keys the apartment had given us doesn't work. Another trip to the office and come to find out, they couldn't find the RIGHT STORAGE KEYS!!! They had to page maintenance and 2 hours later, us and our being paid movers of$85/ hr is still waiting with no where to go!!! We finally gave up and tried to find a stateside area close to the apartment to store our stuff. Called the office to let them know them know, and said" ok, well waive the fee for storage to accommodate you" What!!!! This is your fault!! They said they'll let the manager know Monday. This is a horrible, worst experience of our life!!! If we are not closing on our house that we had sold soon, we would have walked out of this apartments!!! No manager on the weekend to help and very inconsiderate people!!! And this is our first day here... We have 3 other friends planning to rent here in a month, and we have told them about our experience and we are so glad they've decided NOT TO COME TO THIS PLACE ANYMORE!!!
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