All State Van Lines Relocation, Inc, RELO, and United Transport Logistics are names of moving companies my wife and I will never, ever forget. We contracted with All State, which subcontracted with RELO (unbeknownst to us), which subcontracted with United Transport Logistics (unbeknownst to us) to move all the contents of our house as well as a motorcycle from Atlanta to San Diego. They: 1) arrived four days late to pick up; 2) never asked about access to our driveway, knocked down power lines nearby, and were not able to navigate the driveway and therefore had to rent another truck to transport our items to their trucked parked nearby, at our expense; 3) were not helpful on the phone any time we called to inquire about the status of delivery, routinely processing more than they were able to deliver; 4) and were four days past our “guaranteed” window of delivery when a representative called with a curt, “I’m sorry to tell your this, but your truck caught fire, and all your things were burned beyond recognition. A claims representative will be in touch with you to discuss further.” No one ever called. I called and tried to gain information about the company to register a formal complaint and was stopped at every turn.
Through our own inquiries and with NO help from any of these companies, we were able to determine the location of the fire and where our things were housed in a salvage yard. We flew there at our own cost and recovered some personal effects, pictures, scrapbooks, etc.
And, we’ve been told repeatedly by the salvage yard that the truck driver attempted to: 1) rent another truck after the fire to still deliver our destroyed items, and 2) take the motorcycle by stating that I had given him permission to take the bike. That is completely FALSE.
I caution you DO NOT, under any circumstances, give business to any of these three companies. The customer service, not to mention the horrific outcome we’ve had to deal with and are still dealing with, is deplorable.
more