I wanted to express my gratitude towards your employee Christy who assisted me in making sure I received my referral fees. There was a mix up with the referral which delayed the process; however, Christy immediately started to work on the issue while I was in the office. In the beginning I was very frustrated because I have already been back and forth about my two referrals. Christy's efforts demonstrated her willingness and positive attitude towards my situation. I would definitely keep referring customers to Cool Springs because of the excellent customer service provided by Christy.
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