I signed my daughter up for a Friday class and paid for the whole session (6 weeks of lessons I think). After the first lesson we were told that there was not enough participants so it would merge with the Thursday class (a day my daughter is unable to attend). My daughter was extremely disappointed, but to make matters worse, Gymagine would not give me a refund for the remaining lessons!!! They said I could only receive "credit" towards future lessons. I just about came unglued as I can't imagine any business thinking it is okay (or legal) to accept money from a customer and then cancel the date and not offer a refund.
A few days later a manager called me and said she would give me a refund "this one time", but that their policy is usually NO REFUNDS only credit. I think Gymagine needs to study up on the law and the term "bait and switch" and they will learn that they are breaking the law by denying refunds when THEY cancel or change a date. It doesn't matter that they eventually gave the refund. Who wants to do business with a company that makes you get nasty just to get what is fair? They lost me forever and I have 3 kids that would have taken lessons with them.
I guess I am still bitter about my first experience with Gymagine 8 years previously. I signed two kids up for a "parents night out" event as I had a work-related Christmas party to go to. When I arrived at Gymagine their doors were locked up and I thought I had the dates wrong and went into a panic. They had no message about a cancellation on their phone machine, no sign in the door, etc. A few other parents also showed up. We later found out that they canceled the event! (a phone call or something would have been appreciated!!)
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