I bought a pair of shoes there last night and wore them for 3 hours this morning. I realized they are too large and brought them in to return. The counter person asked me if I wanted to exchange them and I told them they didn't have my size in stock and that I wanted a refund. An older man came up and told me that if he couldn't clean them for resale he couldn't give me a refund! He took one of the shoes in the back and came back with it looking perfect and stated that they were DIRTY ON THE INSIDE and therefore unsellable. I wore them for THREE HOURS. WITH SOCKS. They are Simple brand and that brand looks a little more off-white than the rest. I am just so angry and frustrated with the customer service at that store. What store doesn't give a refund when it's been less than 24 hours since you purchased!?!
BUYER BEWARE.
more