The Sport Haus

I have a foot problem requiring a very patient salesperson. Paulette is that person. I highly recommend this store. more

I bought a pair of shoes there last night and wore them for 3 hours this morning. I realized they are too large and brought them in to return. The counter person asked me if I wanted to exchange them and I told them they didn't have my size in stock and that I wanted a refund. An older man came up and told me that if he couldn't clean them for resale he couldn't give me a refund! He took one of the shoes in the back and came back with it looking perfect and stated that they were DIRTY ON THE INSIDE and therefore unsellable. I wore them for THREE HOURS. WITH SOCKS. They are Simple brand and that brand looks a little more off-white than the rest. I am just so angry and frustrated with the customer service at that store. What store doesn't give a refund when it's been less than 24 hours since you purchased!?! BUYER BEWARE. more

After buying many different types and brands of sneakers only to have each one of them hurt my feet, I went out again today in search of a new pair. This time I ended up in a store called Sport Haus. This is located in the Poulsbo Village. Here I was waited on immediately and experienced the best of customer service. When I told the employee helping me that I needed a new pair of sneakers, she asked me to roll up the bottom of my pants and walk back and forth. I did this as she watched me walk. She told me the purpose of this was to see how my natural walk was and informed me that I tend to roll my feet inward when walking. This, along with what I needed the shoes for(walking and circuit training) told her exactly what kind of shoes I needed. She then measured my feet to find that I have two different sized feet (pretty common). One is a size eight, the other a size eight and a half. Therefore, I would need a size NINE, because my biggest foot is size eight and a half, and for circuit training, I want the shoe to run a little on the bigger side. I truly feel like I recieved exceptional customer service and professional advice and assistance. I highly recommend this store for anyone in the need for a new pair of shoes. more