I have used this company for years. Yes, there have been times they were not able to make it to my home as scheduled, but they always called and worked with me. I understand that sometimes there is another person out there who may need them more quickly than I do ... like if they have no heat ... and if I'm just waiting for my checkup I am more than willing to help them out by waiting and it was nice to be called first. Otherwise the company is quick to respond whenever I need them and always has given me a fair price for work performed. They even have worked with me when other companies would not even help by offering a payment plan. I don't expect perfection but I know they are hones and they stand behind their work with a strong warranty. oh yes, usually they come out the same day you call them...a lot of other companies cant do that.
more