Our Hyundai blew an engine so I called Bell Road Kia about trading the dead car for a new one - no problem. Our salesperson showed me the cars I was interested in, he did not try to upsell me into a car I did not want and was happy to start the paperwork for our new Spectra5 after we decided to buy it. As it was late, we drove the car home unwashed and nearly empty of gas, next morning I brought over the car, they washed it and filled the tank.
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