Bad: They didn't have customer service skills. I didn't like the fact that they recycle their robes and shoes without cleaning them. The rooms were cold and you can hear all kind of noise going on outside of the room. When you do a massage it's suppose to be calm and relaxing and I didn't experience that at Spa Rituals.. Improvements: They need to be much more cleaner than they are now. They need to provide each of their customers with clean robes and shoes. They need to invest in cleaner sheets and covers and also, make sure that the sheets, covers & towels are warm when entering the room.. Other: Over all the services at Spa Ritual wasn't all that great and I will never be going back to Spa Ritual and I definitely won't be referring anybody to them..
more