I have no doubt the owner knows the travel industry and parts of the world that are great, but her customer service is terrible at best. I have sent emails and seldom get a response. The office is a mess, which I guess is suppose to make me think they are really good or busy. They are almost too busy would be my guess and I agree with the other comment about the owner knowing so much she is arrogant about it. I would recommend you use someone that will at least treat you like you're paying them! My best recommendation for the business is to hire a customer relations/reception person who does nothing but reply to emails and phone calls and gets answers for customers. I do not mind being told you'll get back with me, but I expect it within 24 hours. I am the customer here!!!! I'll never use them again.
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