We Clean America

I've used We Clean America for the past several months, reguarly scheduling them every 3 weeks. Realize that I'm pretty patient. I've excused them for always being late in each of the past visits I've had. But today was the last straw. The cleaning crew (which is supposed to be the same one every week) did not show up even after 2 hours. I was told by 2 different dispatchers that the crew ""was on their way."" The only thing they offered was to give $10 off which is nothing but a standard discount. I spoke with a supervisor over the phone who didn't have anything to tell me other than they were running late. more

I have used We Clean America for the past two months. I have noticed a few things: Pros: reasonable fees Cons: unreliable crew and schedules, not well-equipped more

My first few cleaning visits were not that bad. They moved my things all around (annoying), they didn't clean under things (annoying), and they rarely came on time. It didn't get really bad until a couple of weeks ago when the cleaners used an oily cleaning product on my tile floors. i slipped and fell, my mother almost slipped (when she came to take me to the ER), and when wiping your hand across the floor it came up covered in oil. The quality control (Michael) showed little to no concern for the accident, I was told the owner wanted to speak with me (he never did), the manager I spoke with was rude and upsetting. So here is the deal: We Clean America will not assume any responsibility for the people they send to your house, they don't care if you get injured, miss work, or have medical bills to pay. They are not at all considerate of their clients. Over all it is the worst cleaning experience I have ever had. I would highly suggest going elsewhere, the money you save is not worth it. Pros: cheap Cons: not worth the money more

I had a similar issue with this company. They did not even showed up. I even called day before the appointment date to confirm the time. They told me that they are going to come two hours late.Even after that they still did not come all and no phone call to let me know. When I called them to find out why. They told me that my appointment has been canceled with no apperent reason. When I asked to find out an answer they lady told me she does not no why they hang up the phone. more

I booked this service for my boyfriend. They were due to arrive betwwen 8-9AM so he could get to work fairly on time...he works for NASA. At 10:20...he called me to say that they had not arrived. He had gotten a call at 9:45 saying they would be there in 15 minutes but they were still a no-show. Pros: Even though they were 2 1/2 hours late....the maids did a great job cleaning Cons: Customer Service was atrocious: Francisco even threatened to pull the maids out! more