The worst experience with a moving company. So many things...
*Arrived an hour late
*Smoking on the job. One of the movers was smoking when he was taking down boxes.
?Had to tell the movers multiple times what was being taken to the new location.
-Safe was left at the old location
? Never consulted when they took their first break.
? Never told us when they departed to the new location.
? Smashed boxes when fragile was written in it.
? Tried to charge an extra hour for their lunch
? Poor communication overall.
? After, arriving at the new location, towards the end the movers were waiting outside talking, while they only had a package to bring up and took the movers 30 minutes to bring it up.
? I felt like the driver took matters into his own hands and left as he pleased.
? The miscommunication was time-consuming trying to find out when they left.
-Walking back and forth to the truck while not moving anything.
-Drank customers' juices without asking and hide their evidence.
-Charged for the driving time when previously discuss no driving time will be added.
-Left for lunch and when they arrived back never called the office to get a hold of the customer to unload the truck. Wasn't until the customer drove up on them and mover stated I don't have your number, however, never call the office to get a hold of the customer. Also, the customer was being charged.
-Customer's grandmother's crystal was broken due to miss handling boxes.
-Dragging couch on the hallway ground and cushion got all dirty.
-LOST my 32 inch QLED TV
-LOST 2 wicker baskets worth $110
-Damaged unreplaceable crystal given by grandmother.
-Damaged TV trays
-Damaged brand new couch
I was originally quoted $800 and the move cost $1300! Need to be more professional and retrained when servicing clients so there is no confusion.
Submitted a claim however that was over a month and NO ONE will return my email nor calls.
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