Village Ford Inc

Walked into the dealership and asked to see a salesperson about buying a new truck. None were "available", but one would be with us in 10-15 minutes. We sat in a waiting area so the salesperson could readily find us. After waiting 45 minutes we told the manager we were done waiting and we were leaving. She said "oh you've been waiting 45 minutes? I'll get someone for you right now!" I told her we were done waiting and we were leaving the dealership. If I can't get service to buy a truck there how can I expect the service department to be any better. more

Unbelievably poor service. Took '07 Explorer in for oil change and new set of tires. Oil change fine. Tires not in stock first day. Told this after 8 hrs. Tires were put on second day, after 9.5 hrs. Not balanced properly, as the horrific shimmy showed. Took back third day, told they were fixed, after another 9 hrs. Still not fixed, as it still had the same shimmy. Either they didn't bother road testing it, or they just ignored the fact the steering wheel vibrated so hard it threatened to shake out of your grip. Threatened complaint with State and the Bitter Business Bureau. They came and picked up the vehicle, to take back for another try. After 4th day, told they weren't quite ready (after another 8 hrs.). Given free rental. Fixed on 5th day, after a couple more hours. In summary, 1 new set of tires, balanced and mounted, after approx. 36 hrs. of shop time, across 5 days. INEXCUSABLE! Worst of all, no apology for the horrific service. I wouldn't take my car back here if the service was free. Pros: Free rental after they botch the repair Cons: Almost everything else more

Unbelievably poor service. Took '07 Explorer in for oil change and new set of tires. Oil change fine. Tires not in stock first day. Told this after 8 hrs. Tires were put on second day, after 9.5 hrs. Not balanced properly, as the horrific shimmy showed. Took back third day, told they were fixed, after another 9 hrs. Still not fixed, as it still had the same shimmy. Either they didn't bother road testing it, or they just ignored the fact the steering wheel vibrated so hard it threatened to shake out of your grip. Pros: Free rental after they botch the repair Cons: Almost everything else more