My friends & I went to the Venetian moon last night (Wednesday) to celebrate a monumental birthday . There were 8 of us, and we called a week in advance to let them know of our group size and occasion. Here is our timeline of the evening: Once everyone arrived, we were seated around 8pm. The atmosphere and service was great at this point. Our only comment was that the corner was very dark and there was only one small candle on the table, and the menu was difficult to read. Between 8-9 were were all busy chatting and enjoying the 3 tapas we ordered. But by 9:00 , we began to notice how slow things were moving (food, drinks and water). I believe the salads (if you want to call romaine on a plate a salad) came out at 9:15. Our waitress had our large table plus 2 other large parties in her section with no additional help. (poor planning). All of the entrees finally arrived around 10pm -most of us commented that we were not even hungry anymore. The dishes were ok, but definitely not so much of a WOW to help us to forget the wait time. We spoke to our waitress regarding our dissatisfaction, and she spoke with the manager and the appetizers were removed from the bill. I believe that the manager should have personally come to our table. To top everything, we also had to wait to finalize our bill (By 10pm the restaurant had cleared out- we were frustrated with continued waiting). We had to hunt the waitress down to settle the bill. Her comment was that she thought we were all paying cash. How would she know, she never came over to the table to check or find our if anyone needed change? If it was a Friday or Saturday night, we would have been more forgiving for the late night- but come on, this was a week night.
So, just for you to know, even though we enjoyed our friend?s birthday, this is not a restaurant I would recommend for dinner. I should mention the bartender downstairs, not upstairs, was very kind, and friendly.
Cons: Parking, Lighting, Decor, Service, Food
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