Let me start by saying I do like the way my highlights turned out. That unfortunately was the only positive part of my experience at Tyler Day Spa. I have been the victim of worse customer service in my life, nor have I had stylists call me “shady” and a liar to my face, and talk badly about me to other stylists while I was still in the salon. From the moment my appointment with Joan began, I felt like an unwelcomed burden. She repeatedly said she didn’t have time to do what I asked, despite the fact that I had called earlier in the week to change my appointment from partial foils to full foils. Nida, who was filling in at the front desk when I checked out, was incredibly defensive when I tried to explain how I was using my Groupon, even after I showed her the website that clearly explained what was available, and what I had discussed with the owner before my appointment began. Even with the website in front of her, she didn’t believe what I was telling her and wouldn’t let me explain without getting upset. I left salon feeling aggravated, upset, and frustrated, not excited and happy like one normally would after receiving a great new look. Consider the content of their website: “I pour my passion into making my clients feel welcomed into the salon and leave feeling their best!” “…service in a warm and friendly, family-oriented environment. We believe our clientele to be the most valuable people to us in our profession. Our clients are all treated with respect, honesty, and integrity and we always strive to exceed their overall expectations,” “We base our success on our positive attitudes towards… our clients,” “I am committed to making my clients look and feel their best!” My experience fell extremely short of these claims and I was severely disappointed with the time I spent at the salon. The point of the Groupon was to attract new clients, not to berate and personally attack them. Tyler Day Spa is not a place I will be recommending or returning to. \r
more