Trinity Kobbler

I simply did not believe what happened to me today. I dropped off my shoes this morning and Mr King was nice and professional. However when I went to pick the shoes up I encountered the exact opposite from Mrs Barbara King. After she took my ticket she basically snatched it from the card I had it stapled to for my own records because although I was only picking up one pair of shoes, I brought 3 pair total. After she tore the receipt from the business card, she turned around and started to look for the shoes, but from the time I got in the place I was trying to tell the woman where my shoes were. They were on the shelf right in front of the register which was right in front of the counter where I was standing. I continued to tell Barbara (owner's wife) that ""there are my shoes right there,"" but she was offended that I was attempting to help her out. She then turns around and yells at me ""WE HAVE A PROCEDURE!!!"" I replied mam I've been trying to tell you for the last 10 minutes where my shoes were but you wouldn't listen. She then slams my receipt on the counter and yells for her husband and tells him come help this young man because I'm not going to deal with rudeness. The entire time she's waiting on him she's staring at me with this look of death in her eyes. It was obvious she was already upset, but by the looks of these poor reviews she is just DEMON POSSESSED! Mr King kindly passed me my shoes and I attempted to tell him the truth and the entire time his wife is yelling, she calls me a punk, she curses repeatedly at me and tells me that this is my shop and after you pick up your other shoes don't come back here. I replied of course not and I'll be sure to tell everybody I know! The entire time while I'm walking out she is literally cussing and fussing and Mr King isn't saying one word. It was obvious to me in a matter of minutes who wears the pants, but I will make it my business to share this Ghetto Business with as many people as I can. It is so sad that black people can't run a business without being GHETTO and just plain ole stupid!!!!! I have NEVER and I repeat I have NEVER ever been treated so harsh like this in all of my days. This woman is BITTER, maybe because of her weight, looks or the fact that her and husband don't match.. I don't know what the issue is, but she was SPITTING nails pissed! I would STRONGLY Advise EVERYONE to NOT go to this place of business if you don't desire to have this kind of treatment. I will make it my business to let every that I know NOT TO GO HERE!!! Just NUTS for a Friday!!!\r more

The woman at this store is off her rocker and needs emotional help. She ruined a pair of my shoes and when I took them back to get fixed, she tried to charge me for the repairs-up front before they would fix them. Apparantly she has written a review on here under the name of apple sauce. What a joke!! They are theives. STAY AWAY FROM THEM!!! more

Hey, This place is GREAT!! The service from my experience was wonderful!! Customer Service was good sometimes I think its the way we present ourselves? The owner knows his stuff. My shoes were re-soled and came out looking like a new pair of shoes. So I encourage you to go there and get your things fix because this man can do anything!! more

I took my only pair of dress shoes to Trinity Kobbler since the heels were coming off, and yes I had to pre-pay for the repair. Well, when I picked them up, they looked pretty good and had even been shined up a bit, so I put them back in the closet where they stayed until I was dressing to go to a wedding about a month later. When I put them on I thought a small pebble or something was in them but discovered that at least 6 small tack points were sticking up through each heel bed! Yep, I was walking on nails. I was able to hammer these down enough so I could go on to the wedding in them and not bleed to death. Taking them back to Trinity Kobbler I expected an apology, an offer to fix what was not right and even perhaps a return of some or all of my costs. Having started and run a successful small business for thirty years, I knew this is how I would treat my customers. So, I was shocked when the lady at the counter almost sneered at me as she said no nails are used in the process of re-heeling and their work had not been responsible for the nail points in the heel bed. She took the shoes and said the cobbler would look at them and call me if there would be an additional charge. Not only was this very poor customer service, the entire conversation with the woman was combative, defensive, unapologetic and very rude. I only hope she doesn't throw my shoes in the trash as she did not, as I discovered later, give me a claim stub. I will make one last trip there only to try to reclaim my shoes. more

Their requirement for cash up front should have been a hint of problems from the start. They DO NOT know what they are doing. They ruined a pair of $280.00 shoes and virtually threw them at me when I came to pick them up. Upon examination the woman owner started yelling much like a crazy person. That was before I even saw anything. She knew they were jacked-up from the very start. I'm seriously thinking about suing them. STAY AWAY!! Cons: The Worst experience EVER!! more