As of today I WAS a customer with Tmobile since 2006, never a late payment. I was having so much trouble with my internet and there was never a resolution to there so callled trouble shooting. So today Sept 7, 2010 10:51pm I called to cancel my internet since it's extremely unreliable and my monthly payments are not.
The rep, which as usual was unfamiliar with what she was doing, stated since I have a blackberry she wouldn't be able to just give me phone service. She stated that as of June this was something new they started. I kindly let her know that it would have been nice if they informed me about this change. She then proceeded to act as if it was my fault. I told her just to cancel my plan because every time I call t-mobile's horrid customer service they want to act as if you did something wrong. She clearly see's my history in the computer of being a loyal customer with on time payments and wants to act like I'm supposed to know when there policies change? Great JOb at informing the public. Oh yes, don't attempt to tell them there staff didn't inform you because they will deny and lie to cover themselves.
Then Beverly, the supervisor, stated I should just buy a new phone that's not PDA. What?? I just bought a freaking blackberry and you want me to cough up more cash to downgrade? Which she considered was an upgrade. Epic FAIL TMObile!! I cancelled my plan and they acted as if they didn't care, way to keep your customers. All she had to do was take the ridiculous internet off. Do they realize they have jobs because of the customers? hmmm.....
At any rate, I had VERIZON prior to this and they were awesome. One of my sisters has Virgin Mobile and she loves them as for the other ATT and she has never had a complaint. In fact, I was secretly jealous of her great customer service. AVOID TMOBILE at all cost. I don't want you to be screwed. Unethical company and staff. SHAME on you! I will post warnings all over the internet for those of you who are thinking about them. I refuse to pay someone to deal with crap and you shouldn't either. DEUCES T Crap
( I know the economy is bad but tmobile shouldn't be the way to go. )
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