I've have been a regular client, and been getting facials every 3 weeks until I booked a regular facial (different from the Vit c facial I usually get) and the esthetician gave me the vit c facial I usually get even if I booked otherwise. When it was time to check out, I was charged for a facial I did not book!! So I ask, "why am I charged this amount instead of what I booked?? I should pay for what I booked! So the receptionist, answered "sorry but the esthetician gave you a vit c facial and not a regular facial" and I answered " I specifically booked a regular facial". And she said sorry you must pay for what she gave you! This is weird-you book a treatment at the spa and then your stuck paying for what you did not book.... Very disappointed!!! This is why I will never go back, if fact it's almost one year now that I go to a different spa, that does not pull these kind of behavior!!!! Sorry skin spirit! But I'm done with your spa!!
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