Service Specialties Inc.

Recently, Service Specialties gave me an annual service that they have as part of a normal package I subscribe to. The work they do has always been top notch! They let me know when things do or do not need to be fixed and address any questions I have. I highly recommend them! more

We heard about Service Specialties Inc. from a friend, who told us that they are the best. We needed to replace and fix our air conditioner and furnace as soon as possible. Service Specialties was able to do all of that, granted it took place in the middle of summer. They ended up replacing the furnace, even though it didn't need to be replaced. They said it was the best thing to do, so that the old one doesn't give us problems later on. It all worked out very well and they finished everything in the amount of time they said it would. more

Service Specialties replaced my furnace and air conditioning unit. It has proved very satisfactory! I have noticed this new unit is much more energy efficient and a lot quieter. The quality is above average, and I am very happy with the whole process! more

Service Specialties company was just so wonderful and helpful. If it weren't for them, I wouldn't have been able to fix my problem. Then, the county did the inspections, and even though there were a few things to fixed, they did an excellent job. They were professional and did a great job, I couldn't have asked for better service, and they finished the work within a reasonable time. Great company and I recommend them to the highest! more

SSI from the very beginning coming into our home was very professional, and extremely knowledgeable in every aspect of the job. Our tech Reid knew all the ins and outs of the Eternal tankless hot water heater that was to be installed. He assisted us in getting the proper gas flow to our house to handle the new heater and our current furnace. Once installed he followed through to make sure the new unit passed inspection. Reid and the SSI team did a wonderful job and we are enjoying endless hot water with our Eternal. more

I've recommended Service Specialties to my neighbors. They put in a new system and they're really good. They've always been reliable and gotten the job done. We've never had a bad experience and I've used them for a long time. more

I had a couple of scheduling issues with Service Specialties Inc., but in the end the work turned out well. I needed a new air conditioning unit, and while I got a few quotes from other companies, they were the most responsive. We had a number of problems with the front office in terms of getting technicians scheduled, but we eventually worked it out. When the technicians finally came out, the work they did was just fine and I didn't have a problem with them. more

Service Specialties explained things well to me.They walked me through the whole process. They made me feel comfortable and made me feel familiar with aspects of technical operations. They came on time, and they were all very personable. They call when they are on their way or running late, which I like. more

We have a rare Water Heater that heats both our water and our house.We had 2 other companies come out the first never called us back the other was $1450.00 higher in price and they sat our table for an hour tryng to price and locate the unit.The Plumber with SSI gave us a price right away told us they stock that unit in there shop.He was clean cut,spoke English,and had no tattoos...its not just that its the confidence you have when someone is in your home and is a Professional.AWSOME SERVICE. 5 stars. more

Service Specialties Inc. were very responsive for the issue we had with our AC and furnace warranty.They responded immediately and looked at the part to figure out what was wrong. It took them longer to get the part because it was back-ordered. I've been using them for 4 months now and found them through Angie's list. Overall, I would recommend them to other people, they are responsive. more

I had SSI service my out of warranty heating cooling system. The salesmen worked with me very closely to put in a new outside unit. He gave me all the options and let me decide. On top of that he lent me two window AC units to keep me cool through the weekend. I would say that was above and beyond the call of duty. Great customer service. more

Service Specialties Inc. is much appreciated because their quality of work is superior. They always diagnose problems in our home systems make recommendations of what needs to be replaced. I trust them and their technicians are very efficient. more

Service Specialties Inc. was wonderful. They installed a new heating and new air conditioning system for us about three months ago, and went above and beyond what I had expected them to do. At the time it was extremely hot, and they went out to buy a special air conditioner for us, which is something that not many people would do. They were absolutely excellent, and if need be I would look to them without even questioning it. more

We hired Service Specialties Inc to do a large project for our home. We were removing a water pump which we no longer needed, repairing the furnace’s engine and getting a water heater installed so it was a very large and expensive project. Our first contact with the Service Specialties Inc was through the phone. The people who answer the phone are very, very, friendly. They are very professional, they have the answers to all the questions that we asked. They do their job very well. They know that they are the first contact with the public and I had a very positive experience with them. The advance man who comes out to assess the project is outstanding. He is very polite and professional. When you have a question he explains things in detail. He is very thorough. You feel very safe with him. When you have people come into your home you want to feel comfortable. He is outstanding. He knew what things were going to cost. He looked into what your needs were and found something that would fit. He didn't try to oversell you on something that was bigger or more expensive. He wanted to work with you to make sure you got what you wanted to have done. It really felt like he was working with you. Because of the amount of work we were having done we had a lot of different people doing work at our house. The quality of our work was very good but they need to be more careful with where they are standing. They stepped on some plants when they were trying to get to the hardware and those plants didn't survive. It was unfortunate because it was spring and we were getting the exterior of our home together. The advance man actually warned telling us that the technicians were not gardeners so I should make sure they don’t damage the garden. But overall the workers seemed to really work well as a team. During the day they had to shut off the water to perform their work but at night they were able to turn the water back on. During the entire project we were never without water at night. They are very timely. I would appreciate if the company would tell you when workers were going to arrive early. When I hired them I assumed that they would all arrive at the same time but some days there would be a couple of workers who would arrive early. I just want to know who is coming to my house and I want to know that the people who are at my house are suppose to be there. It is a matter of safety. Service Specialties Inc is a good company. We were recommended to them through our property manager who suggested we switch to them. Overall they did a great job. more

Service Specialities Inc. does routine maintenance on my units twice a year and they always do a good job. Drew, the last technician they sent out, is always on time, knowledgeable, friendly, and helpful. They provide excellent service and tips on how to prolong the use of our units. I'd highly recommend them. more

I have mixed feelings about Service Specialties. Initially, everything went really well. The technicians were really innovative, and they were the only company that would do work in my kitchen, which was a very complex situation, to say the least. Their competitors were looking to get my money, and said they could do my other house work, but, they wouldn't touch the kitchen. Service Specialties found a way to get the job done. The installers were great. They helped set my A.C unit. They were nice, really responsive, and got out there pretty quickly. When there was a problem, they figured out a way to solve it. Like I said, they did a full kitchen renovation. It was a complex job, and the guys really thought about how to fix it. The found an inventive way to get it done. A part of the kitchen was going to be difficult to with the air ducts on the AC unit. They found a way to get the vents to work with the constraints. It worked the first time, but it ran into issues. There was an error, with how the pipe was installed. It was too close to a neighboring wall, and a nail during a floor install punctured the pipe. The A.C broke, and we were out of A.C for about two weeks. Some oil going into the A.C unit, and it broke the door on that. They paid for the pipe, but the door had cracks in it. They said they would get back to me, but when they did, they said it wasn't really their fault. That left a bad taste in my mouth. I spent around $14,000 dollars, and would've liked for them to cover the repair the $150 door that was broken, but they never followed up. Honestly, I loved their service until the very end. It took place over two days. Even through our disputes over who should pay costs of the damages during installation, they maintained their cool, and the team did the best they could. I half expected to hear back from them on whether they would fix it. If they were to call me back, and say they would do the door gratis for me, I would definitely say they provide a five star service overall. more

Service Specialties Inc. installed an HVAC system in my home. The quality of the HVAC is great and it works great. I got two systems. My only issue is that they trampled my flowers. I thought that was very inconsiderate. They need to be more careful. more

The people at Service Specialties Inc. really go out of their way to help you. I bought a very nice Trane system that proceeded to have a glitch just three months after I'd bought it. When I called Service Specialties' emergency number, I had a technician at the house within an hour. As soon as he diagnosed the problem, he called another technician to pick up the part that needed replacing. They found out that the part wasn't available, so they bought the entire component and replaced it, rather than having me wait three days for the new part to become available. I greatly appreciated their service - they ought to be commended! more

I am very happy with Service Specialties Inc. They installed a new HVAC system in my home. I really appreciate the sales person taking his time and being upfront about everything. He did not try to over sell me on anything. The system is running perfect. I highly recommend them. more

I have a service contract with Service Specialties Inc. The most recent time that they came out, they replaced an A/C unit and a fan in the attic. On the proposal that I signed, it indicated that there would be a humidity and temperature control. It did not actually come with that. I followed up, expecting at least a price cut or some negotiation but they did not offer anything. You would think that clients that sign an annual agreement would get some sort of priority treatment but that certainly is not the case. I am considering not renewing my contract. I get flyers in the mail advertising the same services for less money and you do not have to sign a contract. more