I have made the mistake of coming here too many times. Not anymore. The final straw for me was a back in July when I brought my car in for a flat tire replacement, waited 3 hours (I was told only 45 mins) and they replaced the wrong tire! The customer service reps and manager are extremely unfriendly & are very lazy. If the line gets long, the manager and other sales reps don't even bother to open the other register to help get the line down, they walk by and pretend not to see anything. I reported all this to the head manager of Sears and the automotive manager and they gave me a whopping 10% off. They are worthless! On another occasion, My little 89 year old grandmother was kicked out of Sears when she was there getting her battery replaced because she walked into the garage. I will never come here again! Total rip off and they are not honest. Go to P&M Automotive very honest and are christians. Very reasonable and in Brandon FL
Pros: NONE
Cons: horrible customer service, unfriendly staff, dishonest
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