They lied 2 me, said my doctor referral was in place, & they had certified my Ins. would cover sleep study. Ins. denied claim due to NO referral & NO precertification (in other words they lied). When I spoke to their billing dept to have them assist getting Ins. Co. to pay THEIR bill, they refused. After 3 mo. of phone calls, letters, etc, Ins. Co. finally paid claim. When I received CPAP machine, it worked 2 minutes & shut off. When I told them about it, they accused me of dumping water in CPAP. I told them the type of mask I needed, they said they would special order it. That was several weeks ago, still NO mask(supposed to be 1 week). Respiratory Therapist will not answer my phone calls, return my phone calls, nor tell me if or when I can expect the mask. VERY UNPROFESSIONAL.
Cons: Lies,, Lies,, And More Lies
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