This was my first time using Roto-Rooter, and I have to say, I was astounded at the customer service! As a new homeowner in Austin, this was the first time I've ever needed a plumber, and the Roto-Rooter technician that came to my home was prompt, courteous, and knowledgeable. The thing that most impressed me was the speed with which they were able to arrive. After my initial call, I had a technician at my house in less than 30 minutes!! Then, when I scheduled an appointment for later, the dispatcher went out of her way to call me -- just to give me an update! Customer service like that is just so rare nowadays! I was thoroughly impressed with the customer service and the reasonable price, and will certainly recommend Roto-Rooter to any of my friends that are homeowners.
more