My sump pump burned out and I called Roto-Rooter on June 9 at around 10:00am. They were very courteous and said they would have someone out to my home within 2 hours. They continued to update me on when someone would arrive within the 2 hour time span and told me the representative would call me when he was 15-20 min. away. I really appreciated the updates because most of the time with other companies you don't hear anything from them after the initial phone call. \r
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The representative called me to let me know he was on his way and arrived promptly. He was very professional, waded through the water that I had in my basement, diagnosed the problem, told me what it would take to fix it and gave me a cost. Of course, I gave him the go ahead and he had the new pump installed and running within an hour after he arrived.\r
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I highly recommend Roto-Rooter for any plumbing problems anyone may have. They are very efficient, prompt, courteous, and reasonable. Keep up the good service Rot
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