I had the best experience at this salon. I made an appointment here because I had big activities coming up the following weekend(s) including the ?Hellenic Times? at the Marriott Marquis Hotel also very soon the gala of the Princess Yasmin Aga Khan at the Waldorf?s Astoria, an event that the Princess does in memory of his mother Rita Hayward. I wanted to go to a top colorist who could give me great recommendation on what to do with my hair. As an alternative because Rodolfo was not there, I got a young woman who fixed up my color totally ruined by other hair color salon. She left one color going down the middle of my hair where she dyed my roots, which happens to be what is in FASHION NOW! Which means ?DARK ROOTS?, ?LIGTHER ENDS? which are gradually getting lighter beginning from the roots, this technique is calling OMBRE. It was shocking for me at the first impression; I am an old women also old fashion. Friends couldn't believe I left a salon, looking like the best I have ever had. (As everybody knows some friends instead of admiring are criticizing for jealously) but I do not listen to them. My husband did not like so I have to call the salon to put it back to a plain color like I was before, they did it for free. I was afraid to offend them because it is not their fault that some of my friends and my husband are OLD FASHION. They told me that it is normal to happen when something new shows in fashion, it takes a while to people get used to. I had to leave work (which my boss understood because he could see my husband was unhappy, which is saying something) they told me it would take an hour. I insisted in to pay because it is not their fault that I am surrounded by OLD FASHION PEOPLE. They said I didn't have to pay for the color, but I insisted to pay for the decoupage (a process in which they make your hair one color). Rodolfo didn't seem happy that I have to go back to my OLD FASHION just one shade color. I would have been content to blame this to my OLD FASHION HUSBAND, but the overall reaction of my daughter to my flat hair color the next day was dramatic, she broke into tears saying MOM YOU HAVE NEVER LOOK SO GREAT, why you changed your color back! I was embarrassed to return to start all over again, but Rodolfo and his staff are so understandable that these things happens that without having an appointment they use all their patience to give me back the great hair color job that I was having the day before.
They are very chic and classy, also for being in the heart of Madison Avenue where every check never drops under 300 dollars, whatever it is like a lunch at Nello?s or a Hermes scarf, they are extremely affordable in all their prices. Of course there are some less pretentious colorists that will charge you less, but you get what you paid for, a lousy job and your hair damaged! Rodolfo Valentin has the best customer service and it is very pleasant to see Susan smile as soon as you walking greeting you!
I am writing this review from the bottom of my heart no because this best salon in the world needs them, they are famous by word of mouth.
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