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GO ELSEWHERE. Worst service experience ever with this rude business owner. Took in 2 pieces for repair, first one OK. But chaise stripped of expensive antique finish rather than retouched as requested, then stained orange, finally an acceptable color but cushions were lost. Greg threatened to declare piece abandoned if I didn't pick up without cushions. When I finally agreed to do so, he said I could not have it at all---sue him. My husband and I went to pick the chaise up, pay this whack job just to get rid of him. He actually jumped onto the chaise while we were holding it, breaking it in two and hurting my hand, then grinning maniacally while I photographed him on the damaged piece. Unbelievable. more

As an interior designer I have had The Restoration Shop refinish and repair many pieces of my clients' furniture through the years, including restoring their fine antiques. I have appreciated their careful attention to detail and will not hesitate to call on them again. more

I've taken a wide range of small and large items to the Restoration Shop: \r turn-of-the-century iron alloy lion book-ends\r wooden crucifix from Italy\r duck decoy from the East Coast\r bird's-eye maple dresser drawer and sleigh bedstead\r Every one was repaired impeccably within reasonable time and for a reasonable price.\r My only disappointment was that they gently advised me that my set of 19th-century Texas caned maple chairs were not worth the cost they would charge me to repair, and that I might do better selling them as is to a hobbyist.\r I now have a long list of furniture pieces I'd like them to refurbish for my new office. Pros: Honest, timely, completely satisfying results. more

Just picked up our two chairs from being reupholstered by Donnie at Restoration Shop. They look great and were done within 2 weeks! I highly recommend this shop. Pros: Location, Cost, Quality more

I had an antique couch that needed repair. They had done a good job - and the repair was seamless - but when I mentioned there was piece missing from one of the ornate legs of the couch, the owner (?) became very defensive and rude. It was apparent that the piece had come off before, because there was old glue in its place, but it was not missing when they picked up the couch. I asked if they could look around for it. One of the workers glanced around the shop and checked the in truck bed and said he didn't see it. The other one (again, I think the owner) completely ignored me. In fact, when I went to pay, he didn't even acknowledge my presence - he blurted out the amount due, continued with his personal call (plans for the weekend), took my card and charged it and handed me the receipt without saying a word - no ""thank you"" or ""we'll look around for the piece."" It was totally rude...I can't believe how some people stay in business with attitudes like that. I was not ever rude, upset or accusatory when I mentioned the missing piece - I approached it more as a problem that needed to be solved. Perhaps if I was more forceful, or a male, they would have taken me more seriously. I wouldn't recommend this business not because they don't do good work - they do - but because they are totally rude. There are plenty of other furniture restoration shops in Austin that do a good job and treat people with respect. \r \r \r Pros: good work Cons: the workers more