-Post Properties is full of incompetent staff who care nothing about their customers or reputation and are obviously only in it for the money.
-During my time living here, I had two different roommates. For my 1st roommate to move out and my 2nd to move in, we had to sign a roommate release form and begin a new lease. I asked the leasing office what paperwork I needed to fill out. A lady in the office gave me forms, and I signed them and had them notarized, as per her instructions. I returned the forms, and a different lady told me they were the incorrect forms. Confused, since I had followed direct instructions already, I figured there had been miscommunication. I signed the new forms and had them notarized, returned them, this time to the property manager. She told me, again, I had the wrong forms! I explained that two different ladies in her office had given me the forms and, both times, I?d followed their explicit instructions. The property manager accused me of lying, and emphatically said everyone in her office was well trained and would ""never make such a mistake.? It was a crazy situation. Employees in the office were not on the same page and were not, in fact, well versed in the proper procedures for the property.
-When it came time to move out, I reviewed our lease terms, and it stated that we needed to submit written notification of our non-renewal. Since our previous experience, I wanted to be 100% sure I was following directions and would not be faced with a similar situation, and the lease wasn't clear if we had to write a letter or sign a pre-made Post Properties form, I went to the office and asked EXACTLY what I needed to submit and when it needed to be submitted by. The lady in the office informed me that I did not need to submit anything in writing. Since I had told her, she would take care of it; I didn't need to do anything else. Confused, I asked ""are you sure?"" because I did NOT want to break the rules. She told me that it was a nothing process, and I had already taken care of it by discussing with her, that it was just a formality. Since she assured me, and since she was a clear authority figure within Post Properties, and I know that in Georgia a verbal contract is just as binding as a written, and so by holding that conversation, a verbal commitment between myself and the Post representative was binding, I wasn't worried and fully believed, due to her reassurance, that I had followed instructions and was good to go! A month later, my roommate and I received notification that we had to pay for another month past our lease end date since we hadn?t informed them of our move-out. I was floored. I went to the office and spoke with the lady who had informed me that I had fulfilled my duty already. She acted flustered, and told me that she wasn't sure what she said and she might have been mistaken. I told her that is no excuse, that what she said was binding and her incompetence was costing my roommate and I over $2,000. My roommate and I had already signed contracts elsewhere, and now were forced to pay rent at two places. We believed we had fulfilled our contract, because the leasing office explicitly told us we had! The property manager called me a liar to my face, and said that even if employee misinformed me, it didn't matter and I was still had to pay or she would report me to a collections agency. I contacted the corporate office, eventually reaching the VP of Property Management. She told me that all Post employees were well trained and would never misinform anyone. I explained that they had, and the VP told me I was lying and she didn?t care. It was a helpless situation to be in, and one that has cost us a lot of money. The bottom line is, we read the contract, knew the stipulations, went to the office to find out the exact format, and were told that a verbal was sufficient. Then, we were blindsided.
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