Pit Stop Automotive Repair & Auto Body

Brought my car in for a repair, was done in the time that was guaranteed, paint job looks nice Wish I could have been given invoice from the start so as to avoid some confusion about repair costs Pros: Efficient Cons: Lack of paperwork more

pitstop I first found Pitstop in Dec when I my girlfriend's Audi was having some issues. I spoke with Shawn on the phone, and after describing the issue, was reassured with his ""can do"" attitude. Unfortunately, I wasn't able to get the car into Shawn before I left for San Diego and before I could return, she took the car to Audi for its PM and they corrected the issue at the time. Flash forward to March and my girl's car lost its clutch at Napoleon and S.Claibourne. As I had Pitstop's number in my cell from the last time, I called, explained the clutch was gone and we'd need to tow it in--Fallon said no problem bring it in! Shawn's crew did a fab job in getting the car repaired with an eye toward saving us as much money on the parts as possible but not skimping on doing the repair right. It's now April, and, I've taken the car for a week on a morning and evening trip to Baton Rouge. The clutch is like butter it shifts so smoothly. The car is running BETTER than it did before. I can absolutely recommend Shawn's services--in fact, I took MY car to him (see next review) and again, running better than it did before. Shawn is always communicative regarding a repair, he and his staff are knowledgable, friendly, and fast! It's rather amazing too considering HOW much business he has he can turn around a major clutch job so quickly--even with the delay of german parts! Folks, I've found my mechanic--and I'm picky too. I was a warranty administrator for a CAT Dealership for 6 years. I KNOW BS when I smell it, and Pitstop MORE than passes the smell test. Pros: Fast, Economical, and FRIENDLY! more

Just recently took my 1999 Toyota Tacoma Pick-up in for an alternator problem. Turned the job around in a few hours. After I left, the owner realized I had been over charged by $100 for labor. I had no idea. They called me to let me know of their mistake, and corrected the bill. How many mechanics would go out of their way to give you money back? Their honesty has made me a loyal customer. Pros: Professional, Honest, quick more

I was on my way to Texas for business and broke down a few blocks from Pit Stop. \r \r I needed a new altenator and battery and I needed it right away. It was 3:12 pm. Pit Stop closes at 5pm. \r \r I called Pep Boys and they were cheaper by $30 bucks but I was closer to Pit Stop so I went there--and I'm sure glad I did.\r \r The owner, Shawn, was super professional, no nonsense or hype and straight forward friendly. He was busier than a one legged man in a butt kicking contest with cars coming and going but he squeezed me in.\r \r I thought I was going to have to spend the night there and get my car the next day. But Shawn and his crew had me done and paid for by 4:58pm and I was on the road. \r \r I was there for less than 2 hours. Shawn offered me something to drink and ran that place sharp. Repaired cars and happy customers are flying out of this shop.\r \r I made it to Texas and couldn't be happier. I highly recommend breaking down with Pit Stop Auto as your fix-it team. Pros: Fastest Friendly Service more

We moved here recently from up North, with our 10 year old Honda Accord. With 111,000 miles, we were overdue for some major service--timing belt change, brakes, etc.. I contacted Shawn and asked him about their ability to service our car; he was enthusiastic and reassuring from the get-go. Dropped the car off, got a call back within a couple hours with a detailed estimate for the all the work I wanted and/or needed according to Honda's recommended maint sched. The estimate was at least $1K less than I anticipated from a Honda dealer, based on my web research. They had the car finished in a day--something I know wouldn't have happened at a dealer. Actual repairs were actually about $50 less than the estimate. Very pleased, these folks will see me again. Pros: Up front estimate; personable contact; immediate service more

I have a 1997 Toyota Tacoma and a few weeks ago I was in a minor car accident which pretty much damaged my entire front end. This was my first car accident ever and I was the one given the ticket and naturally I was very upset over what happened. I only have liability insurance so I had to pay for this out of my own pocket. I called Pit Stop Automotive to get a tow and found out that they also do body work ect... I spoke to the owner Shawn and explained my situation and he was very comforting and understanding to the fact that I didn't have a lot to spend, he reassured me that he could do all the work and so I decided to take the chance. I honestly do not trust most auto mechanics because of all the bad experiences I have had in the past ( especially in New Orleans). I have to say he did an amazing job with my truck. Not only did he fix the front end for a reasonable price, he surprised me with a brand new paint job ( at no additional cost) on the entire truck and trust me it desperately needed it. It is a black truck and it was rusted all over. I now feel like I have a brand new truck fresh out of a dealership. My neighbors on my street keep stopping to ask me if bought a new truck because they can not believe how good it now looks. Thank you Shawn for restoring my faith in auto mechanics and I will be more than happy to recommend your shop to anyone who asks me if I know of a ""trustworthy"" mechanic in this city. My truck looks so good I am almost afraid to drive it now. I will definitely be sending more business your way. Pros: Example: best croissants in town Cons: What are the drawbacks? more

After being thoroughly ripped off by numerous mechanics in the area i took my BMW to the pit stop. I am so glad i did because i found a trust worthy mechanic! the service is fast and done well and the owner is personable and friendly. i would never take my car anywhere else now that i have found this place! i know nothing about cars but i dont feel taken advantage of here like i have at other places. the employees are always patience and explain the problems. i only have good things to say! Pros: Example: best croissants in town more

I had my car towed to Pit Stop after the alternator went. I drive a Saab, so there aren't many places I can take it. They provided excellent service, calling me several times to update me on the progress of the repair and to update me on other problems they encountered. Unlike with other mechanics, I didn't feel pressured to have them do the extra work. I had my car back earlier than expected and it's running perfectly. I also had Pit Stop work on my breaks last year and I had the car back 24 hours later. As a female who knows nothing about cars, I was relieved they didn't try to scam me (my dad looked everything over to be sure). I got excellent customer service and results- I give Pit Stop my highest recommendation. They deserve the business, it's an honest, professional and well-run enterprise.\r Pros: Quick, polite, straightforward more

I was recently involved in an accident and got an estimate for body work at a different shop that I felt was too high, so I took my car to Pit Stop for a second estimate. Shawn was able to look at my car and give me a ballpark estimate immediately. I left my car with them that day and the repair work was completed in only three days and at HALF the price quoted to me by the other shop. From the very beginning, I felt that absolutely everything possible was being done to provide excellent customer service. Pit Stop is fast, efficient, and well-priced. They have a customer for as long as I live in this city!! Pros: Price, customer service, time needed to complete the job Cons: None! more

it's never easy finding a new mechanic. As a woman, I always feel like I'm at a disadvantage when it comes to getting my car repaired. I'm glad I decided to give The Pit Stop a try. First, I had the feeling that my repairs were going to cost $$$ - and I wasn't completely wrong. The owner sat down with me, went over my repairs, and was genuinely concerned with my economic situation. He gave me an estimate, and even though the actual repair work came in higher, he honored what our original agreement had been. The entire staff was courtious and kind, and went out of their way to answer all my questions and made me feel like I was among friends. When my repairs were complete my car drove like new and I feel safe driving my car again - I know that the staff at The Pit Stop had my safety as their first concern as well. Pros: excellent work, fair prices, concerned with customer service and customer safety Cons: none . a great experience more

Ok...I just left Pit Stop and am quite agitated, so I will do my very best to write an unbiased review (despite how I feel right now). As far as the repairs on my car...I own an Audi TT and have had to have work done on it twice. Both times, I sent it to Pit Stop. This last time, my alternator went out, so I had to have it towed to the shop which was about 6 blocks away from where it stopped. I believe that the mechanic is competent and did the repairs pretty quickly at a price that I believe was probably not over inflated (although not cheap). The problem that I have is that a piece was missing off of my radio that I know for a fact was there when my car was dropped off at the Pit Stop, and the owner refused to take responsibility for it. I have an aftermarket flip out radio with navigation and video that is not easy to operate if you are unfamiliar with it. There is a loose wire in one of the speakers that needs to be repaired which causes the radio speaker to occasionally make a very irritating static-like sound. What I am SURE happened is that at some point (maybe when the car was being test driven by the owner after repair), the radio was making that very irritating sound and the owner tried to turn it off someway, which resulted in a piece being broken off of the radio. BUT that is not my major problem. The biggest problem that I have is the owner's failure to take responsibility for it and trying to give me some LAME excuse that when my car lost power, the flip out face (which is set to only go in after pressing a certain button), miraculously went in on its own and was never touched by him or any of his employees. When I pointed out that it was not possible for the radio to have been reset on its own and then returned back to the setting that keeps it from automatically closing without anyone changing the settings again (which had not been done), he simply insisted that he did not do it. Take pictures of your car before leaving it! Pros: Fast turnaround Cons: Failed to take responsibility for damage done to car radio! more

I am a female who has always felt that I have been taken advantage of when taking my car into be repaired. I have had many troubles in the last few months with different mechanics. Before bringing my car to Pit Stop, I was told that I needed my ball joints replaced and that it would cost me $1300, they also emphasized how dangerous this condition was. I suspected that this estimate was high, but I was worried about my safety, so I began looking for an alternate estimate. A couple years ago, I brought my old car to Pit Stop and remembered nothing negative about them so I decided to take it to see if they could give me a lower estimate. Shawn and his crew were thorough, and even asked me to come back to drive it with them and identify what sounds I had said I was hearing. Shawn called me back and said that he had ""gone over it with a fine-tooth comb,"" and that he could find NOTHING that needed to be replaced right now! I honestly never expected a mechanic to come back with an answer like that. It seems that most try to find things wrong so that they can charge you something, at least. I highly recommend Pit Stop and have already given their card to all my employees. I will be bringing my dad's car there tomorrow to be serviced, and I can't thank Shawn and his crew enough for being so kind and helpful! They made my day! Pros: The owner, the staff, and their expertise! more

I think it is a great thing when you can have a forum for people to express opinions on the service a company provides and I want to be sure that I thank each and every customer that has left us kind words. I do encourage and appreciate reviews whether positive, or not positive. I take reviews, good or bad, very seriously because it expresses how well of a job I/we at Pit Stop are doing. I know in life you cannot please everyone, but I do try my best to make every customer a lifelong customer. So, all I ask is if you had a great experience please respond and say so, if not, talk to me and make us aware of why you are not so happy. Don't just leave the shop upset make up a fake name and bash us in a review, that is anger, that solves nothing. And if you have never been to our shop and are leaving negative reviews for whatever reason, please stop. Know that I/we do care and want you to be satisfied on every visit, so please communicate with me, at times I seem a little rushed and I am sorry, that's just cause I take getting your car back to you the same day very serious. Remember a busy shop is Good shop. Thanks for taking the time to read this and I look forward to helping you soon. \r \r Shawn Berger more

I am a new student to the New Orleans area. One morning i woke up and my car refused to start. I went to city search, and saw an add for Pit Stop Automotive, I called and spoke with the owner and he got my information and said a tow truck was on the way. Less than a hour later a tow truck arrived and towed my car to pitstop. The owner promtly called me to let me know my car had arrived and said he would diagnose the problem and get back to me with a detailed estimate. About two hours later he called and said my car needed a new battery. I then gave the owner my parents cell phone number, he contacted them, handled the payment, and made it to where all i had to do was come down and pick up my car an hour later. This tragedy was quickly and successfully resolved in a matter of 4 hours thanks to Pit Stop Automotive. Pros: Suprised how clean a repair shop could be, even put a floor mat in my car more

I reciently took my BMW to Pitstop Automotive for engine problems. I couldn't be more impressed with the service. The owner and his staff were very friendly and knowledgeable. My car is now running perfectly. As a docor, I don't have a lot of free time so I was very relieved when the services were completed quickly. Pros: fast service, knowledgeable staff, great work more

I had several problems with my 2001 chevy silverado killing from time to time. I brought this vehicle to 2 different shops that were highly recommended by close friends of mine. after paying 2 different diagnostic fees and some various parts and labor my truck was back to the same stalling out condition. i searched the internet and found pit stop automotive new orleans auto repair shop. i called and talked to a guy named shawn and he assured me that he would be able to diagnose and fix this electrical / computer problem. shawn spoke with such confidence i was on my way within a matter of minutes. i was impressed when i arrived at the painted floors in the shop area, it seemed as if the place was very tidy and organized. i saw all the certificates showing the certifications that shawn has in computer diagnostic and electrical, so i felt much more relaxed about paying yet another diagnostic fee. the next morning about 10 a.m. Fallon, the young lady in the office called and said my truck was ready. i took a deep breath and said how much?, her answer was 119.95. i was so happy $119.95 that was including the diagnostic she said. after i arrived shawn took me out to my vehicle and showed me a ground wire that was just barely loose enough to shut down the computer system under certain driving conditions he said. here i am several weeks later and my truck operates great! i like to see an owner operated business where the owner is hands on and probably the best in the city. i know from experience! i can't thank you enough! Pros: clean, honest, owner operated--you actually deal with the owner and his wife!!!!! Cons: need a pit stop auto repair on the northshore ;( lol more

I spent about one half of an hour trying to make a decision on where to have my car fixed. I came across Pit Stop Auto Repair shop in New Orleans. Their website was very professional and I liked how the owner makes himself available and is actually there to speak with you. I saw some great reviews and some that were not so great. I went with my instinct because being in business for myself has proved you can't please every single customer, so I went to Pit Stop with my car. I was greated by Fallon and Shawn politely, although Shawn seemed to be running around very busy. I had to wait because my home is not near this location, but they did get my car in the shop quickly. Within an hour shawn was explaining the cause of my problem and giving me a detailed estimate, I actually learned a little something about my car by the time he was done explaining. I did spend the better part of the day in his office and have to say that I now understand how some may take Shawn for being blunt or rude, but that is NOT the case. He is truly a nice person and definitely cares about our cars and the work that is done. I sat in that office and was amazed at the amount of multi-tasking it takes to do what he does and do it so well. So, in defense of Shawn toward some of the reviews that say he is blunt or does not have time for you, I really know that is not the case, he is working hard to promise you ""Same Day Service and Most Jobs Done in a day"" just as he advertises. Great job Shawn Berger I give Pit Stop Auto Repair five stars... Pros: clean shop, great repair, polite and concerned staff. Cons: really can't think of any more

I have had repeated problems with my car and the shop I have been using over the last two years. Did an internet search and found Pit Stop. They had many positive reviews, so I decided to give them a shot. My car was running hot, the engine light was on and it was making a strange noise. They fixed my car, including some problems caused by my previous mechanic, and didn't charge an arm and a leg. They were courteous and explained the work performed. I plan to use them in the future for maintenance and any needed repairs of my vehicle. Pros: Owner is easily accessible by phone. He returns calls as promised in advertising. Cons: No real reading material to make the wait easier. Best to drop off your car. more

I recently had my car serviced at Pit Stop Automotive and was by far the best decision i've made. I was very happy and pleased with the service. My car was promised same day service and was delivered on the same day. Pit Stop employees were very polite, honest, and professional. I will definitely bring my car to Pit Stop automotive in the future. I highly recommend Pit Stop to everyone. Thank you for such great service Pit Stop. Pros: Professional, Fair pricing, honest, and polite Cons: i have nothing bad to say about pitstop more

Pit Stop Automotive is by far the best automotive shop I have ever done business with. After being stranded on Interstate 10 my car was towed to Pit Stop. I had to have my idle motor replaced and my car was repaired the same day. The catch is I had just had my idle motor replaced at another shop earlier that week. I spoke with the owner of Pit Stop about my dilemma and he confirmed that my idle motor was never replaced, He replaced the idle motor for me and the cost was considerably less than the other shop. I was fully refunded from the previous shop and I now only take my car to Pit Stop. Thanks Pit Stop and keep up the good work! Pros: Polite, professional, takes pride in work more