Ugh! It's hard to know where to even start. They currently manage the condos I live in and let me tell you:
1. Every single person I have encountered here does the bare minimum (including the owner). You know what I'm talking about, they have to be prodded to provide information and to answer questions, some of which they never answer. They have a zero proactive and zero initiative approach.
2. Most people I have encountered are downright condescending and rude (including the owner). They have a blatant lack of concern and don't mind treating you as if you are completely wasting their time even when you are contacting them about a problem that was created entirely by them - and it doesn't matter how nice you are about it!
3. Absolutely horrible communication. Homeowners are in a constant state of confusion regarding what is going on. The community boards nor the community website are never used for communication as they should be. No follow up exists with Pioneer. On one occasion I did not get a sheet of correspondence sent in the mail (due to a mix up with my last name and the post office, not Pioneer's fault) and was completely unaware of a change in auto-draft billing regarding my homeowner's dues. Pioneer had all of my contact information but failed to contact me even after it wrecked havoc on my homeowner's account. Again, nothing was ever publicly posted even though this affected everyone in the condo community that I lived in. My neighbor had their car towed from their own designated parking space because they were out of town and were notified exactly 4 days before the parking lot was to be repaved (and could not return in time). All designated parking spaces have yet to be remarked since the repave over 2 years ago and no one knows why. The list goes on.
4. Apparently they simply do not manage finances well. In their defense, I do not attend all homeowner's association meetings so I do not know the ins and outs of precisely every single thing possible that affected this, I just know the basics: In all of the 10 years I have owned my condo we have never had a special assessment fee and now after a few years of Pioneer's management we do (for 6 months). This is the result of many Pioneer created idiosyncrasies - and a few unforeseen issues not Pioneer created but certainly could have been Pioneer solved - wherein most require going into extreme detail. One less detailed case in point was a tree that fell from the City's property into our pool area. Instead of Pioneer taking the proper steps to have the tree removed for free by the City, they took the easy way out and sent over a private company that cost the homeowners thousands of dollars.
Pioneer has displayed an all around lackadaisical, disconnected, incompetent property management style that does not take the exact things they are being paid to do very seriously at all.
more