This was the first and unfortunately last time we will leave our dog with the Pet Resort. 2 months prior to our trip, we made our reservation and faxed the appropriate paperwork. When we called to confirm our reservation 1 week prior we were told that we needed to fill out paperwork (which was already faxed). I hand delivered the paperwork that evening. Then, when we arrived to drop off our dog, we were again told to fill out paperwork (which had now been faxed AND hand delivered). When we came to pick up our dog (he stayed 3 days), we noticed right away that he was very nervous and uncomfortable. Looking at him, we noticed his eyes were mucous covered and crusted. His tail was down and he was shivering. When we arrived home, we noticed that his tail and behind were stained - obvious signs that he had diarrhea and was hastily wiped. For $120 ($35/night + $5/day group play), I am very disappointed at the lack of attention that was given to my dog. It was obvious that no one ever looked at his face or they would have taken 2 seconds to wipe his eyes. Also, no one ever mentioned that he had some sickness - which was probably due to the fact that he ate their food since bringing his own food would result in additional charges due to the extra work (I still do not understand the reasoning on that one). For a kennel that prides itself on 24/7 care, I am extremely disappointed in the apparent lack of care that was shown to my dog.
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