Pep Boys

I arrived at Pep Boys at 8: 53AM on a rainy morning. Needed an oil change and a headlight replaced and a fuse or two replaced. Was told initially that it would take about 45 minutes. At 10:00 am the guy at the service desk told us it wasn't a fuse but something the dealer would have to take care of and that it would be a few minutes before my car was finished. AT 11:00am I went up to the service desk and asked if there was a problem because it was taking so long. He said that they were waiting for a part for the headlight. (Bear in mind they have a waiting area that overlooks their service garage so that you can see what's going on). I then asked why the oil change hadn't been done yet while they were waiting for the part. Some other guy piped in asking what the problem was. I told him that I had been there since before 9am and didn't understand why I was still there and my car wasn't done. His reply was that "they have other cars to work on you know", to which I said that I haven't even seen my car go up on the lift for an oil change and that there were only 2 other cars and 2 other mechanics in the garage. I rolled my eyes and returned to the waiting area. All of a sudden there's 3 guys working on my car and it was ready 15 minutes later. Granted they knocked off 30.00 the bill, but I will never go back there again. Pros: Dunkin Donuts across the street Cons: poor service more

Very bad Pep Boy location. Bought tires and later went in for their free tire rotation. They broke a lug nut and wanted to charge me $180 to repair it. They explained it was caused by wear and was not covered.\r \r RIck more

My 20 yr old daughter saw a sign out front for "$20 oil change" and stopped to get it. They told her that price was for the "cheap oil" and her Hyundai Accent required the "good oil" for $32.95. Then they looked up her car and told her that instead it required 7 quarts of oil and would cost $44.95. The car is a 2008 Hyundai Accent that requires 3.5 quarts of oil. These scumbags thought they could take advantage of a young woman. I am glad I educated her about these type of things. Avoid this place. more

For the most part, you can buy things for your car with no problems. But when it comes to the service center i had problems. I took my car here last year to be fixed. I asked them to check out the car and tell me everything wrong with it. A couple thousand later my car is sitting in my driveway not working. more

have what you are looking for and at great prices. more

Most Pep Boys are great about providing service, But this particular one has twice tried to bill me for "extras" not explained before the work was done. I went in to get a new battery and was given a battery wash to extend the life of the battery. When asked what it was I was told it was the stuff put on the post so they didn't corrode. I told the man for the price they charged, I could buy 2 large jars of vaseline and apply some to the post and still have 2 full jars left. They also wanted to charge to top off the fluids. Which I also refused to pay the service charge. I now only go to them to buy items I can install myself. more

Pep Boys is the place to go if your car needs to be fixed or if you need some other kind of maintenance. They are quick and easy to work with. The prices are good and they even have some free services. more