Pat's Plumbing INC

I had a leaky bathroom faucet. Pat's Plumbing missed the first appointment when I had taken 4-hours off work to be available to monitor the estimate and resulting work.\r \r When they did come the next day, I was unable to be there and accepted their ""professional judgment"" that they needed to ""rebuild the faucet"" for $370... against their ""professional alernative"" $700+ quote to install a new faucet. This is a simple two-faucet pedestal sink with easy access and simple design.\r \r The ""rebuilding"" amounted to less than an hour's work and I believe they should have reduced the estimate accordingly. I don't mind a premium for quick service but even if you factor in admin overhead, travel, parts, labor and a fair profit there is no way this was a $370 effort on their part.\r \r WHAT I UNDERESTIMATED WAS THEIR SHAMELESS OVERBILLING. When I took the time to speak to them personally I was stone-walled with their theme: you agreed to it. I told them that after the fact it proved to be a ridiculously high price for the actual work performed and they said, again, ""well, you agreed to the price."" \r \r I told them I was unhappy with the situation given the relatively short time/talent invested by them and asked if they could re-assess but their only defense was ""you agreed to the price"". At no time did they explain WHAT was done to EARN that kind of money.\r \r I paid it because, indeed, I said I would even though I could easily stop payment on my check and duke it out in small claims court. \r \r The fact is they are WRONG to overcharge like this. I'm sorry I ever fell for their advertising. I would never do business with them again and will actively advise others to avoid them too starting with this review.\r \r SAD example of a ""professional"" business that profiteers on the first job because at that kind of mark-up they evidently don't need to create an on-going relationship.\r Pros: Advertise as woman-owned business offering perfection Cons: RIDICULOUS prices, shameless reliance on ""but you said OK"" more

I just had to write a review after I have been hearing their ads on the radio -- be warned. We had an experience with them shortly after we moved to this area. We called them based on the yellow pages since we were not familiar with plumbers in the area. We had a slight leak in an elbow joint. They said they charged $40 for the service call and then quoted over $500 for the repair. Not knowing any better, I authorized the work. However, the plumber scorched the rubber coating on an electrical wire near the plumbing leak when he was soldering. When I showed him, he just shrugged his shoulders. Then when he left, I went to double check his work, and the leak was back! Had to call the company to have him return and finish the job. My husband was furious that they had done such a lousy job -- that and the $500+ they charged us for 30 minutes worth of work. When my husband called Pat's Plumbing, he was referred to the owner, who was a very tough as nails and unfriendly woman. She basically told him too bad...and if we tried to cancel the credit card charge, they would take us to small claims court. Nice, eh? Certainly no concern for repeat business or customer satisfaction. I admit I was foolish to ever authorize the work but for everyone else -- be warned. I would never recommend this company to ANYONE....EVER! Pros: they did arrive as scheduled Cons: Overpriced, subpar work, unfriendly and uncaring, lousy customer service more

Pat's Plumbing quoted my 90 year old mother in law $500 to replace her 50 gallon electric hot water tank. The job took less than 2 hours and they presented her with a bill of $2798.00! When she was hesitant to pay they told her if she did not pay right now her credit would be ruined. In checking with other REPUTABLE plumbing companies they all expressed an outrage at this usurious charge and said they would charge no more than $800 all inclusive for the same installation. Stay away from these crooks. Pros: Replaced the hot water heater Cons: Overcharged about $2000 over any other plumber more

Pat's Plumbing came to my house after refusing to quote me a bid over the phone because they said they only bid per job and until someone could look at my job, they couldn't quote me. Well, when their representative got to my house, he interviewed me, didnt even look at my toilet, and sent his helper out to get a book, and quoted me $500 to unclog my toilet. I was stupid, because I was lead to beleive the job was going to be a difficult one. The job was done in 15 minutes, and then when I protested how much the charge was after it turned out to be such an easy job, they just ignored me. I got screwed, and their website lies. They claim to be ""Morally ran"" but they aren't. They tried to offer me $150 back if I signed some legal papers saying I was satisfied, but I refused. AVOID THIS COMPANY LIKE THE PLAGUE. If they come to your house and you don't like their price, dont pay them a dime, throw them off your property. You are not required to pay anybody to come to your house and bid a job since they wont quote it over the phone. more

Replacing the drain elbow and gasket on my older toilet was quoted to me at $1000. The drain elbow alone was quoted at $471. The part was $20 at Home Depot. I asked how much they would charge to install a toilet I bought at Home Depot. $600. I think not. I wish I hadn't wasted the $40 plumbers charge just to show up. And my time. Call someone else instead. Pros: came on saturday Cons: absurdly overpriced more