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OnTime Rugs Cleaning Inc.

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4809 Avenue N
Brooklyn, NY 11234

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(212) 810-2171
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Reviews
( 37 )
( 4 )
( 1 )
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( 2 )

Best

Always on time. Courteous technicians and office personnel. Wonderful product to pretreat. Efficient service. I love the carpet cleaner you leave me, and I can always call for mor...

Worst

I will admit at the time I'm writing this I haven't yet received my rug, but even if it is in perfect condition, I would still only give this company 1 star. I have a 9x12 wool an...

Not-so-OnTime Rugs Cleaning Review 12/19/2011

I will admit at the time I'm writing this I haven't yet received my rug, but even if it is in perfect condition, I would still only give this company 1 star. I have a 9x12 wool and silk rug from Restoration Hardware that my new dog used as a pee pad a few times. On a Wednesday night, she had another accident, and when I tried to clean it (I was having a party at my house that Saturday), I made it worse and the rug got very wet and started to smell. I googled a rug cleaning company and saw the great reviews most people gave this place and ""on time rug cleaning"" seemed like a good sign. When I called at 5pm and the woman on the phone told me that the rug could be picked up the same night and it might be possible to have the rug ready by Saturday (though they would need to survey the damage first), I was so thrilled and said to have the guy come by. He did show up just 2 hours later and told me that while my rug didn't need a full restoration, he would recommend the deep cleaning for $645. It was a lot of money, but I thought if they're not charging me for pick up and delivery and could have it ready in 48 hours that would be great. So I agreed and signed the papers and he proceeded to roll up the rug but when I asked when I should call to schedule the delivery he told me NEXT WEDNESDAY. I told him the woman I spoke to said I could have it before my party on Saturday and he said no way. That if they rushed it could be ready Monday but it takes 48 hours to clean a rug like the one I have. Since the rug was rolled up (and the guy convinced me it's better not to have such an expensive rug on the floor when my guests came over and he seemed like he knew what he was talking about when he surveyed the rug), I agreed and he took it away. I called them on Wednesday evening, like he had told me to, and the woman on the phone told me the rug was still in the warehouse and to call back Friday to schedule a delivery for the following week. I was infuriated. She told me it was a simple miscommunication and gave me her word that she herself would call me back Friday to schedule a delivery and that she would have the manager call me as I asked for a discount since we were now way beyond a week in terms of waiting for the rug. Of course, she didn't call back and I didn't hear from the manager either. So finally, today (Monday) I called and she had no idea who I was, had no recollection of giving me her word, that she speaks to so many people a day, and told me the rug could be delivered between 12-5 on Friday! We're now talking two and a half weeks of waiting!! On time rug cleaning?? Not even close. This place is a rip off and has the worst customer service. I am still waiting to hear from the manager who never seems to be around. Until then, I will be posting this review everywhere I can so people will avoid this place. I'm sure other places will charge less and might actually have your rug when they promise. Update - Delivery Day: The delivery guy brought my rug during the scheduled delivery time. On the piece of paper which had a list of all deliveries for the day, with names and contact information and a ""notes"" section, I saw that under my name was written ""annoyed customer - wants discount."" I finally managed to get a hold of Eddie, the manager and after arguing with him for a good 15 minutes and him trying to justify the rude message I saw on the delivery note (""it was a note to the driver not to me""), he agreed to give me a 10% discount. I thanked him and agreed to update the review I posted. When I didn't get around to it immediately, he called me while I was on vacation and repeatedly since then to update the review. Why should I rush to change it when I had to wait more than two weeks for my rug? So yes, they gave me $60 back after charging me $645 for the rug cleaning, and yes the rug looks good. I was asked to give at least an impartial review, not a bad one. You read my review and decide for yourself. more

Good Price, Good Service, Good Results 8/1/2011

One day I looked down and realized the rug was filthy and I wanted it cleaned, soon, realizing what had been ground into it,. I called these guys and the customer service agent called me back and promised expedited handling. The guy came out and gave me a very reasonable quote, no pressure, though he did look at the rug ahd say ""that really does need to be cleaned."" Came back to day looking like a brand new rug. Very pleased with service and price. more

Thank you 5/3/2011

Thank you - you did a great job. I appreciate your promptness and courteousness, and my carpets never looked better. I will definitely call you again. more

Professsional 4/4/2011

Proficient, quick, very pleasurable to deal with. In and out, very trustworthy. Always do a great job and come when we need you. more

We are very pleased 4/4/2011

We are very pleased with your carpet cleaning services. We like the fact that you don't use heavy chemicals and they looked so clean and spot free after cleaning. more

OnTime Rugs Cleaning 4/4/2011

Always on time. Courteous technicians and office personnel. Wonderful product to pretreat. Efficient service. I love the carpet cleaner you leave me, and I can always call for more. more

Birthday Party 3/7/2011

Had a birthday party for my daughter and my carpet got ruin did not know what to do how to get it cleaned. Called on time and they were just great cleaned my carpet and sofa like new. They were great and provided good services,save me a lot it is not cheap to replace carpet these days. THANK YOU GUYS FOR A WONDERFUL JOB more

FIRST TIME CUSTOMER 3/2/2011

A recent birthday party at our house caused quite a carpet cleaners dream job. on time carpet cleaners spent 4 hours cleaning up everything from a bowl of red punch spilled in the dining room to standing water from the hot tub. The highlight was removing throw up from the sofa. The team did a good job getting everything back to normal.Really like the service and will be using them again in the future. more

HIGHLY SATISFIED !!!!!!!!!!!!!!!!!!!!!!!!!! 3/1/2011

WILL BE USING THIS COMPANY IN THE FUTURE. GREAT JOB. VERY PROFESSIONAL AND TRUE TO THEIR WORD. GREAT JOB GUYS. more

great services!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 2/28/2011

very good and quick services. very happy with the quality of work done. the guys very nice and kind. Will be using this service company again very happyyyyyyyy THANK YOU ON TIME CARPET CLEANERS! more

Highly recommend !! 2/23/2011

ON TIME CARPET CLEANING was professional from start to end. Thank you so much for your great service. Couldn´t be more pleased. You did a great job and look forward to keep working with you guys. Highly recommend to every body to use this company. more

Carpet Cleaning Under The Christmas Tree 1/4/2010

We had our rugs picked up several days before Christmas and my husband told me to have them cleaned at the house, but when the technician explained that it had to go to the factory, so be it. The technician assured me that it would be back in time to be in front of the fire for christmas. We got it back with a few phone calls before the holiday and we had a great day with Santa and the carpet. The carpet looked new but my 11 year old spilled some eggnog on it *sigh* so back to ABC hopefully Alex will understand Thanks ABC!!! Pros: going the extra mile Cons: miscommunications more

Same Day Service With A Smile 12/30/2009

We had a pipe burst in our apartment where the plumber came out and fixed early in the morining. He told us that we had to get our carpets dry as they would be spoiled. We called ABC and they informed us that it would have to be done the same day (as we had water damage) they came at the next available appointment. Where the tachnician came and did our two rooms (there was a lot of water). He cleaned everything with a smile on his face and great way about him. And he was most happy with the tip. Great service with a smile on his face!!! more

THANK YOU ABC 12/29/2009

ABC RUGS CLEANERS IS THE BEST,\r i had them cleaning my dining chairs and carpet i never thought the stains can come out but \r they did a great job ..and on top the price reasonable.\r \r more

bers carpet cleaners in town 12/29/2009

i'm so satisfied with the work that ABC RUG CLEANRS did on my area rug. it looks and smells great ..\r \r it is not the first time i use the carpet cleaners service although for the first time i am\r so happy with the job they did.. my rug looks new!!\r \r thank you ABC RUG CLEANERS\r more

It was a real pleasure having their work in our home 12/28/2009

I called ABC RUG CLEANING to clean four bedroom and stairs. We are very pleased. We are not only happy with the quality of workmanship but with the manner in which we were treated as customers, they returned all phone calls and arrived when they say they would, it was a real pleasure having their work in our home. Thanks guys! Stacey.\r Pros: Great Customer Service! more

The Worst!!! 12/23/2009

The experience was an absolute nightmare. I am SHOCKED at how many positive reviews they've received. The salesman came out and tried to upsell us on a 8 x 10 rug - $660. When he left with our carpet, its was down to $140. We told him we needed it by Christmas (10 days away) and he said that wouldn't be a problem. I call the following Monday as he suggested and the people on the phone are awful. ""Huh, can you repeat that? One more time. One more time please?"" Just getting my info took about 15 minutes. After all that, they tell me to call ""Mike"" at the warehouse to check on my carpet. Huh? Isn't that their job. Long story short, Mike doesn't have it and the man on the phone at ABC, Alex, doesn't really know either. ""Call back tomorrow and I'll tell you"". I told her to take my number and to call me. The next day goes by - nothing. Not even a call. I call him back and he says ""What's your number. I'll call you"". Mind you, I've been on the phone with this guy like 8 times and each time he asks for my number. Very blunt, somewhat rude. I was told it would be delivered between 5 and 8pm tonight. It is 7:20. I just got a call saying that the van broke down and they aren't sure if they'll have it to me tomorrow. They have ONE delivery truck - ONE. I told them that they better rent a van and get the rug to us. I would SERIOUSLY consider using someone else. Again, I am floored that anyone would give it anything above a star. Pros: Can't think of one Cons: Everything more

ABC RUG CLEANING WAS GREAT!!!! 11/23/2009

They came and picked up my rugs right on time, and brought them back right on time. I felt they were really easy to deal with, and I will recomend them to all my friends and family thank you ABC RUG CLEANING... Pros: ABC RUG CLEANING GRAT! more

The best Rug Cleaners I have ever used. 2/6/2009

I recently purchased a new, very expensive, area rug for my home. A few months and a few parties it was time for a serious cleaning, after all I want to protect my investment. I found ABC Rug and Carpet Care. I cant begin to say enough about them. They offered free pickup and delivery. Once they completed the job (rather quickly I might add) they brought back the carpet in BRAND NEW condition. This was the best carpet cleaning experience I have ever had. I strongly recommend ABC to anyone looking to have their carpet or area rug cleaned. Thanks ABC! Pros: Professional. Fast. Job done perfectly. Cons: None. more

Thank-You ABC CARPET 2/6/2009

ABC CARPET was recommended to me by a neighbor. I am so glad that I called them. My rugs came out SPOT LESS! They are back to the condition they were in when I first bought them. I am so pleased with the work they did that I will definetly recommend ABC CARPET again. Also, I will tell our other neighbors what a wonderful job they did. GOOD JOB THANK-YOU !!!\r \r Pros: good job Cons: Highly Recommended thank you more
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Editorial
  • New York City carpet cleaners wash all styles and shades of rugs.

  • 6/11/2008 Provided by Citysearch
Additional information
  • Payments: American Express, Discover, Master Card, Visa
  • Neighborhoods: Flatlands
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