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Businiess name:
OnTime Rugs Cleaning Inc.
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Review by:
citysearch c.
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Review content:
The experience was an absolute nightmare. I am SHOCKED at how many positive reviews they've received.
The salesman came out and tried to upsell us on a 8 x 10 rug - $660. When he left with our carpet, its was down to $140. We told him we needed it by Christmas (10 days away) and he said that wouldn't be a problem.
I call the following Monday as he suggested and the people on the phone are awful. ""Huh, can you repeat that? One more time. One more time please?"" Just getting my info took about 15 minutes. After all that, they tell me to call ""Mike"" at the warehouse to check on my carpet. Huh? Isn't that their job. Long story short, Mike doesn't have it and the man on the phone at ABC, Alex, doesn't really know either. ""Call back tomorrow and I'll tell you"". I told her to take my number and to call me. The next day goes by - nothing. Not even a call. I call him back and he says ""What's your number. I'll call you"". Mind you, I've been on the phone with this guy like 8 times and each time he asks for my number. Very blunt, somewhat rude.
I was told it would be delivered between 5 and 8pm tonight. It is 7:20. I just got a call saying that the van broke down and they aren't sure if they'll have it to me tomorrow. They have ONE delivery truck - ONE. I told them that they better rent a van and get the rug to us.
I would SERIOUSLY consider using someone else. Again, I am floored that anyone would give it anything above a star.
Pros: Can't think of one
Cons: Everything
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