Northwestern Trailways

Horrible service on January 6th, 2013. When I buy a ticket for a seat on the bus, I assume that means a SEAT on the bus. Not standing in the cold and snow of Leavenworth, expecting to take the last bus out of town (to Everett), and having a bus driver get out of a FULL bus with a smirk on his face and announce ""Well, I got bad news for you people, this bus is full and there isn't another one coming, don't blame me, I am just the driver"" (earlier the info desk said there would be one at 1.15 and one at 6.45pm). It also does not mean having the driver relent and say ""if you want a ride, it's standing room only."" Yes, I wanted a ride. I needed to get home, and it was cold, a winter storm watch in effect, and I had no guarantee it wouldn't be the same situation on the next bus, which may or may not be coming, depending on who answers the phone at any given time. So myself and ten other people stood in the middle of the bus all the way over the pass and to Everett Station. Some of these people even had online reservations, which, according to the driver, ""don't mean anything."" I am sore and exhausted, and had rolling panic attacks from the crowding. My husband called their office to complain, and the person on the phone informed him that he didn't sell the ticket, not his problem. more

We went from Seattle to Leavenworth on Bus 8866 Dec.4th this year, and we want to tell Trailways, that in Terry - we do not know his last name - they have a great driver! We sat close to the front and Terry talked to us a bit - about the traffic and the weather. He drove very slowly the last few miles to the top of Stevens Pass and down on the other side, for he said, that there was black ice, and that the other drivers drove in a crazy way. He had the blinking lights on those last few miles, and we were very safe in the bus. I want you to give him a pat on the shoulder from two happy passengers! Hanne and Ed Gwilym more