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Businiess name:
Northwestern Trailways
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Review by:
citysearch c.
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Review content:
Horrible service on January 6th, 2013. When I buy a ticket for a seat on the bus, I assume that means a SEAT on the bus. Not standing in the cold and snow of Leavenworth, expecting to take the last bus out of town (to Everett), and having a bus driver get out of a FULL bus with a smirk on his face and announce ""Well, I got bad news for you people, this bus is full and there isn't another one coming, don't blame me, I am just the driver"" (earlier the info desk said there would be one at 1.15 and one at 6.45pm). It also does not mean having the driver relent and say ""if you want a ride, it's standing room only."" Yes, I wanted a ride. I needed to get home, and it was cold, a winter storm watch in effect, and I had no guarantee it wouldn't be the same situation on the next bus, which may or may not be coming, depending on who answers the phone at any given time. So myself and ten other people stood in the middle of the bus all the way over the pass and to Everett Station. Some of these people even had online reservations, which, according to the driver, ""don't mean anything."" I am sore and exhausted, and had rolling panic attacks from the crowding. My husband called their office to complain, and the person on the phone informed him that he didn't sell the ticket, not his problem.
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