Northgate Lincoln-Mercury

I have been looking for some time for a vehicle. I typically buy off individuals instead of dealerships. I had some unpleasant experiences for weeks with the dealers. I came across Northgate Lincoln dealership in Colerain. From the moment I made the phone call thru the entire process I was pleasantly surprised. Ashley did an outstanding job of waiting on me to arrive, the vehicle was spotless, showed me how to go through all the codes, and stayed way past her typical working hours. The total transaction was very good. The several people I dealt with all had great attitudes and a smile on their face. I didn't have to ask for anything, they were more than fair. I didn't even ask, but they filled up the gas tank. Most places you'd have to beg for that. I highly recommend paying them a visit. You won't be disappointed. more

I went to the dealership and saw a car I liked but didn't want to be hassled by salesman. I went home and looked the car up on their website they advertised special internet only ""e-pricing"" but it was the same price as the salesman on the lot told me. I wrote through the website asking several questions and received what was obviously a form response from their internet salesman. I asked again and he told me that he wouldn't talk to me unless I was willing to come in. Even after I asked to be removed from their mailing list they continue to send me junkmail. Cons: mostly form responses, refuse share details until you visit more

The guys at Northgate really helped my family find the right car. They were low pressure, and went out of their way to make a deal. Even when it seemed like we might not come to an agreement, the sales staff went out of their way to earn our business. Being stuck in a gaz guzzling SUV, they helped put me into a great car, good money on my trade and good financing even with my bad credit. They walked me through it step by step, when other places basically blew me off. I went to another unnamed dealer, and was treated very poorly. These guys at Northgate are great. Definatly a customer for life. Pros: Made it easy, no pressure, free soda Cons: Only carry used cars and new lincoln, mercury and vw's more