Neftin Westlake-Vw-Mazda

Accommodating 4/17/2013

by JOSEPHINE e at Insider Pages Provided by Insider Pages

Considering it was my first time, I was a little reluctant to go to a different dealership but John Garcia, the service consultant, came out to greet me at my car, gave me the run down on what was to be done on my car and was nothing short of polite, accommodating and professional. more

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Editorial review from Citysearch 4/17/2013

by josephinee1884687239 at Citysearch Provided by Citysearch

Considering it was my first time, I was a little reluctant to go to a different dealership but John Garcia, the service consultant, came out to greet me at my car, gave me the run down on what was to be done on my car and was nothing short of polite, accommodating and professional.\r more

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Treated me like a friend 4/12/2013

by rayy671 1 at Insider Pages Provided by Insider Pages

I really enjoy the staff at Neftin Volkswagon. I am always greeted and treated like a friend with exceptional service. The service department is always so quick with everything and always returns my vehicle in the best shape. I can tell they really care about their customers. :) more

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Editorial review from Citysearch 4/12/2013

by rayy6711 at Citysearch Provided by Citysearch

I really enjoy the staff at Neftin Volkswagon. I am always greeted and treated like a friend with exceptional service. The service department is always so quick with everything and always returns my vehicle in the best shape. I can tell they really care about their customers. :)\r more

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A+ Service 4/10/2013

by DUSTIN N at Insider Pages Provided by Insider Pages

I had to drop off my car earlier than anticipated and Frank couldn't have been more accommodating! He was friendly and pleasant and made me like I wasn't inconveniencing him. When I picked up my car my car was ready at the scheduled time. The guys in the service office greeted me immediately and radioed for my car to be brought up. I stood outside to wait and after a few minutes the guys inside noticed i was still waiting and contacted frank again. Frank arrived within minutes and had such a great attitude. He helped me connect my new phone and even called it to make sure it worked properly. Everyone made me feel like a valued customer and I wanted you to know I appreciate the A+ service. more

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Editorial review from Citysearch 4/9/2013

by dustinn1660060872 at Citysearch Provided by Citysearch

I had to drop off my car earlier than anticipated and Frank couldn't have been more accommodating! He was friendly and pleasant and made me like I wasn't inconveniencing him. When I picked up my car my car was ready at the scheduled time. The guys in the service office greeted me immediately and radioed for my car to be brought up. I stood outside to wait and after a few minutes the guys inside noticed i was still waiting and contacted frank again. Frank arrived within minutes and had such a great attitude. He helped me connect my new phone and even called it to make sure it worked properly. Everyone made me feel like a valued customer and I wanted you to know I appreciate the A+ service.\r more

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Prompt and affordable 4/4/2013

by Ean n at Insider Pages Provided by Insider Pages

For years I avoided getting regular oil change services from car dealerships. This is my first experience with VW service, specifically Neftin Westlake. It is always a pleasure to go there and receive prompt, affordable service. The employees are very courteous as well. Thank you. more

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Editorial review from Citysearch 4/4/2013

by eann64859451 at Citysearch Provided by Citysearch

For years I avoided getting regular oil change services from car dealerships. This is my first experience with VW service, specifically Neftin Westlake. It is always a pleasure to go there and receive prompt, affordable service. The employees are very courteous as well. Thank you.\r \r more

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Thank you 4/2/2013

by BETTY y at Insider Pages Provided by Insider Pages

Steve Pfeil took the time to explain to me exactly what had to be done to replace my rear view mirror, which had fallen off the windshield and actually had a technician demonstrate. Since I was due (overdue, probably) for an oil change, I arranged to have both jobs, the mirror and the oil) completed the very next day. When I dropped the car off, I asked that a third unrelated task (replacing a driver's door switch that had lost its' substandard VW "soft-touch" coating) also be undertaken. Steve and the Neftin service techs took this extra work in stride and still delivered my Touareg that same afternoon, as originally promised. more

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Editorial review from Citysearch 4/2/2013

by bettyy1662715270 at Citysearch Provided by Citysearch

Steve Pfeil took the time to explain to me exactly what had to be done to replace my rear view mirror, which had fallen off the windshield and actually had a technician demonstrate. Since I was due (overdue, probably) for an oil change, I arranged to have both jobs, the mirror and the oil) completed the very next day. When I dropped the car off, I asked that a third unrelated task (replacing a driver's door switch that had lost its' substandard VW ""soft-touch"" coating) also be undertaken. Steve and the Neftin service techs took this extra work in stride and still delivered my Touareg that same afternoon, as originally promised.\r more

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good job 3/28/2013

by Helena a at Insider Pages Provided by Insider Pages

There was some confusion about when I should bring in my vehicle for its very first inspection and I ended up with 7,000 miles on it before it was checked. Personnel at Neftin left no stone unturned (several phone calls clarifying the need for service) in making sure my Tiguan was attended to in a very timely way. I especially appreciate this attentiveness as I did not have it at my former dealership and instead used a private maintenance service to take care of warranty requirements. This has been a good start and I look forward to continued attentive service at Neftin. more

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Editorial review from Citysearch 3/28/2013

by helenaa1980503215 at Citysearch Provided by Citysearch

There was some confusion about when I should bring in my vehicle for its very first inspection and I ended up with 7,000 miles on it before it was checked. Personnel at Neftin left no stone unturned (several phone calls clarifying the need for service) in making sure my Tiguan was attended to in a very timely way. I especially appreciate this attentiveness as I did not have it at my former dealership and instead used a private maintenance service to take care of warranty requirements. This has been a good start and I look forward to continued attentive service at Neftin.\r more

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Thank you 3/25/2013

by FRANK K at Insider Pages Provided by Insider Pages

I took my car in on a saturday around 11am. John (Garcia?) was awesome. Got me in and out quick, fixed the fuse that was broken so I can now charge my phone while driving, got my car done quicker than promised, and even got it washed. You guys are great! more

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Editorial review from Citysearch 3/25/2013

by frankk329323589 at Citysearch Provided by Citysearch

I took my car in on a saturday around 11am. John (Garcia?) was awesome. Got me in and out quick, fixed the fuse that was broken so I can now charge my phone while driving, got my car done quicker than promised, and even got it washed. You guys are great!\r more

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Very kind 3/20/2013

by ELIZABETH h at Insider Pages Provided by Insider Pages

Steve was very kind, professional, and made certain to tell me all that I could expect while my car was being serviced. I bought my CC at Neftin (my favorite car ever!) and I don't imagine I will ever buy a car from anyone else. Neftin is the best! Thank you for being stellar in every way. more

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Editorial review from Citysearch 3/20/2013

by elizabethh1304521377 at Citysearch Provided by Citysearch

Steve was very kind, professional, and made certain to tell me all that I could expect while my car was being serviced. I bought my CC at Neftin (my favorite car ever!) and I don't imagine I will ever buy a car from anyone else. Neftin is the best! Thank you for being stellar in every way.\r more

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Terrific 3/15/2013

by racioppia114 a at Insider Pages Provided by Insider Pages

John Garcia was terrific. He is very kind and helpful. I found the service to be excellent and I have gone out of my way to continue having my vehicle serviced here because of the quality of the service and the exceptional customer service provided by John. more

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Editorial review from Citysearch 3/15/2013

by racioppia114a at Citysearch Provided by Citysearch

John Garcia was terrific. He is very kind and helpful. I found the service to be excellent and I have gone out of my way to continue having my vehicle serviced here because of the quality of the service and the exceptional customer service provided by John.\r more

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Incredible 3/13/2013

by CLAUDE E at Insider Pages Provided by Insider Pages

Frank was absolutely incredible. He kept the conversation going and showed how caring he was towards my car. Although I was just getting a bulb change for one headlight and my brake lights he made the process much easier. The short time I was there I was never once unhappy with anything. While I was waiting other people that worked there said hi to me and even offered me chocolates. I am thankful Frank helped me and I hope other customers find me as wonderful as I did. more

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Editorial review from Citysearch 3/13/2013

by claudee781928823 at Citysearch Provided by Citysearch

Frank was absolutely incredible. He kept the conversation going and showed how caring he was towards my car. Although I was just getting a bulb change for one headlight and my brake lights he made the process much easier. The short time I was there I was never once unhappy with anything. While I was waiting other people that worked there said hi to me and even offered me chocolates. I am thankful Frank helped me and I hope other customers find me as wonderful as I did.\r more

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Best	I really appreciate I really appreciate how you helped me out with the oil plug/oil pan situation and getting the oil change and service schedule back on track (also any other issues you were tentati...
Worst	All reviews seem positive

3550 Auto Mall Dr (at Located off the 101 Freeway between Hampshire Rd. and Westlake Blvd. in the Thousand Oaks Auto Mall. Just 10 minutes from the San Fernando Valley.) Thousand Oaks, CA 91362

Best

Worst

Accommodating 4/17/2013

Editorial review from Citysearch 4/17/2013

Treated me like a friend 4/12/2013

Editorial review from Citysearch 4/12/2013

A+ Service 4/10/2013

Editorial review from Citysearch 4/9/2013

Prompt and affordable 4/4/2013

Editorial review from Citysearch 4/4/2013

Thank you 4/2/2013

Editorial review from Citysearch 4/2/2013

good job 3/28/2013

Editorial review from Citysearch 3/28/2013

Thank you 3/25/2013

Editorial review from Citysearch 3/25/2013

Very kind 3/20/2013

Editorial review from Citysearch 3/20/2013

Terrific 3/15/2013

Editorial review from Citysearch 3/15/2013

Incredible 3/13/2013

Editorial review from Citysearch 3/13/2013

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3550 Auto Mall Dr (at Located off the 101 Freeway between Hampshire Rd. and Westlake Blvd. in the Thousand Oaks Auto Mall. Just 10 minutes from the San Fernando Valley.)

Thousand Oaks, CA 91362