Nantucket Grill

When a restaurant is always busy, there's a good reason for that. I have never been to Nantucket at lunchtime when it hasn't been busy, but the lines move quickly and service is prompt. We recently went for dinner and it was great! There was a different menu than lunch, and we had surf-n-turf, fried seafood, good wine and strawberry shortcake. Great! Go! Try it, you'll like it! Pros: Great tasting and great quality food Cons: Always busy (but worth the wait!) more

I've lived in Chapel Hill / Carrboro for YEARS! I drive Harrington Bank on 54 so frequently that I often forget there is a resturant there, but lately I've had a taste for some homestyle cooking, and I stopped in for lunch. The food was amazing. My mom and I shared a couple meals. We had the best salad, Blackened Salmon Salad. I am Hooked! And the chicken salad was awesome, I don't know if it was the bread, or the chicken salad. Pros: Desserts, portions, location Cons: always busy more

Went for take-out last week and ate in tonight. This newest Nantucket just opened 3 months ago. Very nice manager named Rachel. Waiter was on the ball and attentive. Recommend the clam chowder, chicken parm and grilled shrimp. Had amazing dessert called Chocolate Bliss (aptly named) with layers of yellow and chocolate cake, chocolate and white frosting with choc bits in between the layers. Nice wine list. Will return, especially for the outdoor patio and live music when weather gets warmer. Pros: Its away from the mall; nice atmosphere; large menu more

You have got to go to Nantucket Grill Sutton Station! The restaurant is unlike any other in the area. It is worth the short drive from South Point Mall. The bar is comfortable for drinking and/or eating and has a plasma tv. You would never know that space used to be a counter deli (the old Babette's). We loved the prime rib and stuffed shrimp, my mom had the lobster bisque and fried seafood combo and my dad had surf and turf. We didn't save room for dessert but we took it home! Strawberry shortcake and tiramisu to die for. We're happy to have Nantucket Grill Sutton Station in the neighborhood! Pros: Ambience, great service, wonderful food, huge portions Cons: Can't think of one...... more

My boyfriend and I went to the Chapel Hill location today for lunch, and what a disappointment! Although I gave very specific instructions to the waitress about what I wanted on the sandwich, it came back wrong; my boyfriend ordered a 1/2 sandwich and soup - and they charged him extra for the cheese! When we challenged the bill and the manager came out, he gave a lame excuse that while Swiss cheese was included on the full size sandwich, it was extra on a half sandwich? It was bad enough that the order was wrong, it took forever for the waitress to come back to refill our tea, but to be fed a line of garbage about an upcharge was the end for us. (Go ahead. Look at the menu; see if YOU see anything about an upcharge for Swiss cheese on the combination lunch menu. IT ISN'T THERE - HE WAS LYING!!!!) Pros: Location Cons: Service, food quality more

I tried this place after a co-worker had their food for a meeting and raved about it! I looked up the menu on the website and was really excited and looked forward to going to the new location in Durham. They open at 11:00 on Fridays . I arrived at 11:10; the Open sign was not on, but I went in anyway. There were plenty of employees milling around, but no one said a word to me. Finally, I asked the guy behind the counter (who had his back turned cutting cake) if they were open. He said they were and that someone would be with me shortly. A woman who is on the phone passes by me several times and finally a waiter (I assume) asks if I have been helped. FINALLY! I found it interesting that people who entered after me were greeted and told what the special of the day was, glad I overheard, because otherwise I would have NEVER KNOWN!! I ordered the Lobster Roll w/fries and got a free slice of Marble cheesecake. The lobster salad had NO TASTE OR SEASONING!!! I was expecting a sandwich, but it was actually lobster salad on a piece of bread, no top. I guess that's why it is called a Lobster Roll and not a Lobster Sandwich. The fries were...well, fries and the cheesecake was just ok...glad I got it free! The cheesecake filling was good, but the crust tasted like, for lack of a better description, an old dishrag, kinda mildewy like. Earlier in the week I told my husband about the new location and that we should try it out this weekend, but after my experience today, we will definately be going elsewhere! And I will tell anyone who listens to do the same! Pros: Beautiful interior Cons: Service and Food more

My Nantucket Cafe & Grill experience started with it's comfortable and inviting atmosphere. You enter the front door and are greated by a case filled with some of the best desserts I've ever tasted. Obviously homemade, as evident by the baker behind the counter. And speaking of counter, there is a brand new wine and beer bar, simple but elegant. After being seated by a cordial hostess on my first visit, I was overwhelmed with the choices on their menu of soups, salads, steaks, lobsters, and their specials. I ordered some of their ""award winning"" lobster bisque which melts in your mouth. The server went through all of the tempting main dishes and I settled on the steak with lobster tail. After dining on that dish, I realized I had made the best choice! For dessert I was brought an enormous piece of chocolate layer cake. I could only eat a small portion of the gigantic slice and brought the rest home for a late night snack. The overall service was excellent and I have returned to eat there at least twice a week. The lunch is just as good, offering great deli sandwiches as well. Pros: Great location at the 54 exit off of 40. Dedicated staff and enormous portions. more

I stop here several times a week for coffee and ocassionally muffins. The coffee is better than the coffee at Starbucks. I love it. And the muffins are freshly made every day. I especially like the banana nut and the cranberry. The manager Janet is so nice. And the people that work there always look excited to see my 18 month old son. I think he's precious but its nice when other people seem to like him too! It's a great way to start the day. Pros: fresh muffins and coffee Cons: not so great service at dinner more

We have been eating at Nantucket in Chapel Hill for years and were excited to have the new location on Farrington Rd. open up. The food is good, but the service is not. I'm disappointed each time I go with unfriendly hostesses and wait staff. Last time, they got our orders wrong and this time we waited over 30 min for lunch and then realized the waitress had put in the wrong order for one of us! We had to wait another 10 min while the other food was getting cold. We had to track down the waitress for refills or service; she was hard to find. I was shocked when we got our bill - so expensive for food that took forever to get right. The food is good - esp. lunch - but the bad service and high prices will make me think twice before returning. Pros: good lunch food Cons: expensive, bad service at times more

While I've come to really like some of the food at Nantucket...I continue to be disappointed with the level of service there. The staff are simply rude and never, ever seem to feel genuinely welcoming or glad that you've patroned their establishment. And since the prices have gone up in recent months...it's truly not worth it. Their new logo is ""pretty"" but it's certainly not enhanced their overall experience of dining there. Again, the food is really quite good - but in the full equation - it simply doesn't add up to being good value for money. Between the rude service, the pricey experience, and often crazy lines and differing ordering processes - you sometimes think you're doing little else but lining their pockets so they can make more of those enormous size cakes! Pros: Pine Nut Salad Cons: RUDE Service, Pricey, Processes for orderin more

I find the decor and atmosphere very nice with good food. However, at times there are long lines, long waits, and rude staff. I used to enjoy going here a few times per month but their desserts have not been as good lately and prices seem to be going up. more

Not only do I enjoy their restaurant but they have catered for me for four years. The quality, array of food, prices, and punctuality make this my favorite caterer. I dont know how I would do business without their feeding my customers!! Jerry runs a tight ship and the delivery guy wont even take a tip! For old fashioned service it just doesnt get any better than this!!! Try their lasagnas, assortment of sandwiches, breakfasts and they even do a marvelous pig pickin!!! more

It is not easy to find a place where you can go alone and feel so well cared for! I often stop for coffee and a muffin, read or do a cross-word puzzle and feel very happy to be ""among friends"". That is how I am made to feel by the staff. The soups are out of this world, friends of mine from KY couldn't stop talking about them! I have had great omelets, potatoes and deserts that make me return whenever I can and take my out-of-town guests. Pros: sunny atmosphere, pleasant music, quickly filled orders more

Things must have obviously changed recently. When I went there for dinner, I had great service. The waitress was friendly and attentive. Following the her suggestions, we ordered the crab cakes, the chicken pine nut salad, and the grilled shrimp. She definitely went the extra mile to please us and make our experience one of a kind. We will certainly go back soon! Pros: Service, Outdoor dining, Relaxed more

Food served was not what was ordered, but as our waitress didn't speak any English and no one else was available, it was impossible to correct. Food quality was poor and prices high - $32 for 3 salads, 3 cokes, and an order of chicken wings. Next time I'll choose Burger King instead. Cons: , high prices, no English waitress more

I recently visited Nantucket and I must say that I received the worst service I have ever received in a restaurant. We had to wait about 4 minutes for someone to acknowledge that were waiting to be seated. The waiter did not know who ordered our meals so he walked around the restaurant whose order it was. My food was cold and I was missing part of my order so I asked him to take it back & to reheat and to bring the rest of my order. Well.....I never received my food back. No one came over to give an update on the status of my meal. The waiter and ""management"" gave a lack luster and insincere ""I am sorry."" I had to end up going to a fast food restaurant and guess what?.... I got the food I ORDERED with appropriate customer service. VERY DISAPPOINTED!! Dont eat here! Pros: price Cons: , Poor customer service more

This restaurant is one of the best finds in the triangle. While the entrance is set up as a bakery, you are escorted to a table and service is generally prompt and friendly. There is generally no wait. The kitchen shows great imagination and there are several dishes that are superb and far above the fare that you might expect. Try the roast chicken or the grilled shrimp and you can't go wrong - both are platonic. One negative: When we first started eating there, the bakery items were on the same level as the entrees, being locally made. The Nantucket is now importing them from New York and, although the desserts are beautiful and tempting, the actual quality has suffered terribly. I'd have to say now that you are better off going somewhere else for dessert. To summarize: perhaps the best value for a wonderful meal in the triangle. Pros: great value, great entrees more

A step up from Wendy's that is. Stand in line to walk up to a counter to figure out what your options are and place your order. Your order is delivered to table as I recall, complete with paper, plastic, and styrofoam service. Food is common, service is nil. Don't forget to dump tray. more