My boyfriend and I went to the Chapel Hill location today for lunch, and what a disappointment! Although I gave very specific instructions to the waitress about what I wanted on the sandwich, it came back wrong; my boyfriend ordered a 1/2 sandwich and soup - and they charged him extra for the cheese! When we challenged the bill and the manager came out, he gave a lame excuse that while Swiss cheese was included on the full size sandwich, it was extra on a half sandwich? It was bad enough that the order was wrong, it took forever for the waitress to come back to refill our tea, but to be fed a line of garbage about an upcharge was the end for us. (Go ahead. Look at the menu; see if YOU see anything about an upcharge for Swiss cheese on the combination lunch menu. IT ISN'T THERE - HE WAS LYING!!!!)
Pros: Location
Cons: Service, food quality
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