The most unprofessional and incompetent staff in the world. Took my wood piccolo in to have a headjoint I purchased fitted. When I asked a staff member about their repairs services, he just stared at me like I was speaking a different language. I then asked another, and older, staff member and he said, ""We have a guy that comes in twice a week."" I asked him when, and he shrugged. He then said I could take my instrument to Sam Ash to have it looked at. Later he stated that he didn't know if they had a repairman. I then questioned him more about their repairman, and he said he has his phone number. Normally a salesman with a small amount of professionalism would call the repairman. This fellow did none of the sort. I had to ask him if I could have the number so I could call him.\r
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I will never spend any money at that store. I would rather pay a monkey to repair my instruments.\r
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A message to children everywhere: Stay in school. You don't want to end up as a forty-something person making $10 an hour.
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