I've been going to this salon for 3 years, and after the last two bad experiences, I'm not returning. I had my hair colored by Shawnese, and I explained exactly to her what I wanted, and she reiterated it for me: my natural color, but with bright, funky highlights. Well, after all was said and done, my highlights were barely noticeable. They were hidden and the color was so subtle they blended in with the rest of my hair. She, of course, came up to me afterwards and gushed about how great my hair looked, and when I told her how disappointed I was about the color of my highlights, she said, ""but you like their placement, right?"" When I told her sure, but they're not bright like we discussed, she told me they'd brighten up over time (they never did) and again, she asked me how I liked the placement of my highlights.\r
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I got my hair cut by Daniel, and it was really just a trim as I was growing my hair out. He got his assistant to blow-dry my hair, and all she really did was blow my hair around. It looked a total mess, but of course, they both gushed about how fantastic my hair looked. Even the front desk people who are obviously paid to tell everyone how fabulous they all look just gawked at me after my appointment.\r
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On to the front desk... When I called I asked for the same thing as last time, but I was charged $20 more this time. $85 for a 5- minute trim. Oh, and a blow-dry that I could've gotten by driving my convertible home. When I expressed my anger at being charged $20 more than last time, I was told the extra $20 was for my blow-dry. Really? Because that's what I got last time, EXCEPT my hair was blow-dried by the ""internationally acclaimed"" Daniel, not by some assistant who really couldn't have cared less to be working there. The woman at the front desk, who, by the way, always has a surly look on her face and who obviously also doesn't enjoy her job, looked insulted when I told her how upset I was about my whole experience: the dreadful highlights, the overpriced haircut/blow dry (my hair, btw, was about 3 inches long). She sighed several times, rolled her eyes, and said, ""do you want me to talk to Daniel?"", like this would really put her out. I said no - I didn't feel like causing a bigger scene, as any more time in there would've caused me to lose it - and I left. I'll never go back.
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