About two weeks ago I got the call no LSU dad ever wants to get: “Dad, the car is making a funny noise. Could it be the transmission? What should I do?” My wife and I do our best to supply our daughter with the safest, most reliable transportation we can afford, “afford” meaning we couldn’t send her to Baton Rouge in a car as new as we’d have liked. Her 2003 Mercury Mountaineer was in good condition, however, with good tires, functioning air conditioning, etc. The issue of the failed transmission, however, forced us to question whether we should junk the car or repair it. We live in Louisiana, but I could not get to Baton Rouge to check on the car myself, much less personally scope out a mechanic to check the car and give us advice. We were in a jam.
Relying on very positive on–line reviews, along with some prayers and a hunch, I called Mike’s Transmission. Stephanie took my call. I explained our situation and that the most important factors were our daughter’s safety and reasonable economy, in that order. Stephanie took charge and arranged to have the car towed to their shop. She called me the next day with a diagnosis and a solid price. Knowing what I do after working on cars myself for over 30 years, I know we received excellent advice and wonderful service from Mike and Stephanie. Mike rebuilt the transmission and took care of another repair that the stealership had never been able to fix, all for a very fair price and in record time. I paid the bill over the phone and felt safe sending my daughter to Mike’s shop to pick up the car when it was finished. I have since collected the car to drive it myself and I find the transmission to be operating perfectly. I’m particularly pleased that Mike provides a written 2 year/24,000 mile warranty on the transmission. Mike and Stephanie run a first-class, professional operation and my wife and I could not be more pleased.
Thank you Mike’s Transmission for providing honest, reliable service to a hard-working LSU family. Go Tigers and call Mike's!
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