Mark's Quality Cleaners-Lndry

I am new to miami and before going with any dry cleaner I first wanted to know the prices. I called Marks Cleaners and not only was the person rude when answering the phone call when asked about the prices I was told I would have to come into the store and see their prices listed on the wall. I even asked if they can give me some prices over the phone based on the item that I would like to dry clean and I was told that if I wanted to shop around for prices to go somewhere else. I was rudley treated and was hung up on. I do not recommned this cleaners to ANY ONE!!!! If their customer service is horrible imagine what they will do to your clothes. Cons: Customer service is horrible more

I brought two Armani suits and many expensive shirts to Mark's Quality Cleaners. Mark's returned the two suits and many expensive shirts damaged and shrunk. Mark himself sent the suits to the International Textile Analysis Laboratory to prove the suits did not shrink through analysis. The Laboratory report stated, "No restoration is possible. The excessive shrinkage of this suit was caused by a mishap in the cleaning procedure at some point in time." Pros: Location Cons: Poor quality, rude management more

I would not recommend using this business, simply because of the owner's rude nature over the phone. I'm in the process of trying to find a cleaner in Miami Beach to steam a dress for an upcoming event. After a few simple questions over the phone with staff, the owner picked up the phone to answer my questions. She was rude and unprofessional. I had asked about the possibility of having a dress steamed the same day as my arrival to Florida. I understand if this is unrealistic, but the owner was short talking and nasty over the phone, saying "whatever" to me about the difference between a "question or a comment". I found her rudeness and arrogance unnecessary. I was actually shocked at her demeanor on the phone. If her phone manners are this poor, I can't imagine how she treats customers inside her shop. more

I decided to share my experience as I was shocked with the response I got from the owner. Marks was the only place I used to get my drycleaning done until - the chemicals they used on a few occasions caused my clothes to smell awful!! I also requested the shirts to be hand finished and not starched. Obviously willing to spend more $$...I got the shirts back STARCHED and not at all hand finished. This happened to me 3 times in a row and when I got clearly upset about it, the owner who was on the premises pretended not to hear the whole thing and did not even say a WORD. When I spoke to her on the phone, she was extremely disrespectful and belitteling. No more Marks. Pros: none Cons: smelly clothes, staff ignores request, disrespectful owner more