Mad Hatter Mufflers and Brake

I don't really know where to start but let's just say I had been more than irresponsible when it came to the state of my brakes. My vehicle was a danger to myself and others on the road. I called Madhatter after seeing reviews on the web on a on The Friday before a 3 day Holiday weekend. The owner was nice enough to arrange to have all of the parts available to repair my brake system. I was set to arrive at their shop at 230, but, because of work reasons I didn't arrive until 430. So when most people were already getting out of work and celebrating their Holiday weekend a manager and a technician stayed and promised to fix my car. At about 600 the technician ran into a bit of a snag, you see I had driven for so long on my crappy brakes that I had worn through one of my calipers. So, at 615 on Friday the manager got on the phone and called several parts shops to find me a caliper; after about 5 or 6 calls they were able to find one for my truck. The technician jumped in his car and drove to the store to pick up the caliper so that he could complete the work. To make a long story short, the technician and the manager stayed until 745 until all of the repairs were complete. I was so surprised by the fact that anyone was willing to stay late on a holiday weekend to ensure that my vehicle was safe to operate that I wasn't even concerned with the price. With that in mind I was extremely surprised by the low price and called one of my friends who owns and operates a repair shop, who substantiated Madhatter's price. As you can see by the above review I was extremely impressed with the professionalism and service I received at Madhatter and would recommend this shop to anyone seeking an honest and caring repair shop, something that seems almost impossible to find these days. I would like to thank both the manager and technician for their responsibility, professionalism and caring, they definitely went above and beyond to help out a clueless customer. (I have chosen not to divulge the manager and technicians names for privacy purposes, but I know hope they know how grateful I am to them) Thanks Again, Eric T more

the only thing that i liked about this place was that they DID have at SOME points good customer service......& that was when i first walked in the door. my car went in with transmission problems & came out with an oil leak,( mysteriously the rear main seal was all of a sudden no good) blinker malfunction, my window relay fuse was popped & guinny rigged ( also found by the NISSAN DEALERSHIP, the passenger door seemed as if it was knocked out of alignment, the car wouldnt start, my oil pressure switch was just left hanging & dragging on the ground, and on top of that i had to bring my car to a NISSAN DEALER to find out why the car wouldnt start after they towed my car to their shop ( as i stated the transmission was shot) & i mentioned that the car was fine as far as the engine goes & it started fine & asked them if they ever sattempted to start the car before working on it & they said no! ive never heard of a auto shop that didnt start the car they were working on before starting the work. then later they tried to change their story & said they couldnt start it. And last but not least, they had my car for almost a FULL MONTH before i got it back only to discover all of the NEW problems it now has. ended up having to pay out of pocket for more work done on the car by the NISSAN DEALERSHIP, & when i told them how i felt about their service they denied any responsibility & basically got into a shoting match over the phone. I asked to speak to the owner & they lied & said the owner was out of town, i asked for a phone # & i didnt get one,later i found out that i was speaking to the owner all along. so i can HONESTLY say that this was the worst experience in my life when it comes to their auto shop, i could have read a book on how to fix the problem with my tranny & had less problems with my car after i was done then the way my car came back from them, & they basically sent me home with my car starting after 3 or 4 tries & a bunch of different leaks & the other issues i had stated above & said have a nice day. TOTALLY & UTTERLY UNHAPPY WITH THEIR SERVICE. i recommend NOT bringing your car their ever, even if it was he last shop on earth..... more

It?s not often that I give people recommendations. Lord knows I?ve had my share of disappointments with regard to the service industry. Fortunately, when it comes to my Nissan 240SX, I finally feel that my ?baby? is in great hands. When I first walked through their door a couple of years ago I thought, geez, this could be expensive. I mean the place is spotless. And the side showroom, which houses an extensive collection of car mufflers and shiny chrome accessories for motorcycle enthusiasts, made me think I was in the wrong place. Not at all. I?ve never felt so comfortable and confident that I wasn?t being taken advantage of. I?ve brought my car in for many oil changes and various leak issues and they?ve never tried to stick me with an expensive repair. They might point out a few things to me that could use addressing, but not in a pushing or condescending way. You just know they know that honesty is ultimately the best policy with customers. That?s why I won?t bring my car to anyone else in Tampa. more

As a single female, I am like a fish out of water, when it comes to my car. The people at Mad Hatter REALLY took care of both my car and me. They were honest, professional, and friendly. They really made me feel like I was having my car worked on by an extremely knowlegable friend. They let you know exactly what is going on every step of the way, and took the time to explain things to me in a way that I could understand it. Both shops are very clean. They get the work done in a timely fashion, and stand by their work. They really care about their customers. I will definitely be taking my car there, and would highly recommend it to any and everyone. more

I thought it was impossible to find an honest mechanic shop in Tampa. But here they are! They get the work done fast and will inform you honestly of any work you need done. Also, the most professional and friendly shop I've been to in Tampa. I will recommend to my friends and I will definitley go back again and again! more

Hey guys I was at mad hatter to get my Hummer transmission done. their service and quality of work and attention to detail was great, not to say on their price. They were lower than the two other quotes i got from local shops. more

No a/c is really bad not to have , A friend told me about Mad Hatter Muffler in tampa florida , a Great Place , They fixed my a/c , same day service my 300 and me are very happy along with a Great Oil change.. Thank you. They do transmission work , a/c, oil changes , muffllers and have a great service area.. more

I was on my way to work and my car was running hot tho i work at the airport I needed to make sure I got to work on time, so I did the usual made it to work but I was introuble. I found MAD HATTER MUFFLERS & BRAKES and I had my car towed to them by the time my shift was over ,my car was fixed. The service and price was thee best . Thank you Mad Hatter ! more

I had some concerns about my car, I thought I needed an alignment. I went to another name brand place and I left there with an estimate of over $1300.00. My friend said go to MAD HATTER, people there you can trust, it ended up only being a driver side strut. I paid $249.95 and I was on my way! the car is running great and I have such a sense of goodness that finally a mechanic did not take advantage of a single mother. They are my mechanic from now on and I will definitely recommend them. more