Lee Thompson Company

It does not make me happy to leave this review as I was very excited to *think* I had found a really great outfit for my HVAC maintenance/repair needs. We own a 4 unit rental property & had Lee Thompson Co out to complete a botched central AC/Heat installation job on 2 of the units about 3 years ago. The experience was great even though the price was steep ($1,000 for an estimate & one day's work). \r \r Last month I had TLTCo do a HVAC inspection on a 2-zone single family residence we just purchased. Almost $200 JUST TO QUOTE hundreds of dollars worth of repairs. I believe this would be fair if the estimate were deducted from the price of the work if performed. \r \r Ironically, the AC unit in our current home failed 2 weeks ago with a fried circuit board that cost $85. TLTCo charged $124 to QUOTE $485 for the part/repair. The total cost to fix an $85 circuit board was $609. The technician was here a total of 1.5 hours (initial visit to quote & the visit to fix). Throw in 1.5 hours for travel, subtract $85 for the part & that's still $175 PER HOUR. I'm sorry but that is ludicrous...\r \r Average people don't pay over $600 for a repair of an $85 part, we shouldn't have to either. Unfortunately I was out of town during this last outage & my poor wife & 10 mo old baby are more important than anything less than ""just get it fixed baby"". Now I'm home & I'm pretty peeved, I feel ripped off. Once again, time to find someone else that charges REASONABLE prices. I gave 2 stars because of my first experience & to be gracious, their customer service people have been fantastic (maybe they pay them six figures...).\r more

A good friend of mine who runs a top HVAC company in Denver immediately recommended I talk with Scott Thompson when I asked who was the best HVAC contractor in Houston. He was right. Scott and all the people I worked with from this company were friendly, professional and responsive. They exceeded my high expectations. If you are tired of fighting with contractors and just want good old fashion service, call The Lee Thompson Company. more

The Lee Thompson Company has been working on my air conditioning for six years. They're sufficient and do a great job. If someone's looking for an air conditioning service, I would recommend The Lee Thompson Company to have them service theirs! more

Great, reliable honest service. Fixed the first time every time. Pricey, but fair. You don't have to fix it again. more