Latitudes Moving

Always used people movers, before never had a problem. Confirmation was very poor. I didn't reacieve and email or a letter in the mail telling me the time the movers were supposed to be there. On both occasions I had to call. I wish I would have checked the time on the second move. Seemed like it wasn't near as long. Guys were very nice on both occasions. Still haven't recieved my currling bar and weights. The first crew one of the guys borrowed my curing bar with weights attached and said he would return it since I was going to use you all to move me from my storage unit into my new house. Still kinda disappointed about that. more

I am very pleased with the result of my move. The price was good since I had a groupon. more

The guys were prompt, courteous, and fast! more

Hiring New Latitudes was the best decision I made and I would definitely hire them again. I'm sorry for the accidentally low stars last time! more

The two young men who did the moving, Chris and Ben, were strong, untiring, friendly, had good senses of humor, and treated my belongings as if they were their own. I have never had such a good experience moving. They noticed and were careful about things that I never expected. For instance, when choosing from several chairs to bring along, they picked the ones that matched best and were in the best condition. Their good advice made the move easier. They planned and packed well and were more careful with my things than I ever thought movers could be. At the same time, they were not slow, but paced themselves well and remained in good spirits though the move took about 12 hours! They took apart beds and other furniture and put everything back together quickly and efficiently with nothing getting lost or damaged. They had extra boxes and supplies for me to use for those things I had forgotten to pack up beforehand. They were patient, with not even a hint of impatience, when it came to arranging (and re-arranging) the furniture just so when they brought it into my new place. I would highly recommend New Latitudes to anyone. (The price was good too!)(written for Dr. Stella by S. Stella who coordinated the move for him.) more

Great job on the move, great rate (especially with a groupon)! more

Would use them again but I hope to stay here awhile. Will recommend...in fact our business is moving and I told them about you! more

We hired New Latitudes for 2 hours to move my fiancee from one apartment to another in the same complex. The movers got lost for 20 minutes driving to the apartment (with a GPS), and once there, they informed us that we had an hour and fifteen minutes left. Once they quit moving to do 15 minutes of "paperwork," the guy filling out the paperwork called someone and had a friendly chat peppered with hardy laughter for the remainder of their time there. Not only did they not work for even an hour and a half, but what work they did do, they did slowly. Also, they were kind enough to move our feather-weight grill from the balcony while leaving the heavy propane tank behind for us to move ourselves. All-in-all, spectacular service... RESPONSE FROM New Latitude Movers: An email was sent and a phone call was put into this customer regarding their poor experience. We have yet to hear back from them. Instances like this do occasionally happen, and we love the opportunity to show the customer our company's character by making things right for them. We were sorry to hear that their experience was poor and hope to be given an opportunity to make it right. Thanks more

The fees charged despite the Groupon coupon that I purchased were not fully disclosed upon scheduling my move. I was unaware that I was going to have to pay $15 for a "fuel fee", plus the travel costs from wherever the movers were prior to meeting me at my location, plus their travel costs to wherever they were to go after my location. Plus the driving time from when they departed for my location and the driving time from my location to their next destination was counted as "time" for my move. Seems like the time and the travel costs are a double charge for the same service, as does the fuel fee and travel costs. I am aware that the Groupon deal was a good value (2hrs for price of 1 hr) however after the hidden fees it wasn't a deal at all. I feel this sneaky practice is a way for the company to make up for the money lost in providing a Groupon special. I will not recommend this company to anyone nor will I use this company in the future. There are plenty of moving companies in the Birmingham area to choose from. As such, this sneaky practice of applying hidden fees has not seperated New Latitude from the competition in a positive way. I don't expect that the company will attempt to remedy this either. RESPONSE FROM New Latitude Movers: A phone call was made to this customer after reading their review to discuss their poor experience. We are fully prepared to make this right with this customer. Drive time is a common charge in our industry and with fuel prices as high as they are, a fuel charge is also common. There was no intention to hide any of these charges from the customer. If this customer feels that we mislead them then we are more than willing to refund them for that. We have been operating this way since 1997. This was not a response to making up for Groupon. We appreciate this customers business and really hate that felt surprised on a stressful moving day. We hope to hear back from them to discuss the situation. more

New Latitude Movers were very professional and effecient in our move. We will work with them again on our next move. more

The crew was professional, careful and effficient in our move. Would recommend them highly. more

It would have been excellent except for the additional 137.56 I didn't expect to pay. But the guys were very nice, curteous, although I did notice that they spent a little bit of time chatting in the van, folding up blankets, when they arrived at the move to destination. The only other thing was the one who hooked up the dryer, I know this is not a guarantee that this is going to be done and done properly, but it was not done property, the dryer was wobbly, the vent hose was disconnected from the wall and the clip was nowhere close to the vent hose. Other than that, I would recommend them to all of my friends. more

We have moved over 18 times in the last 30 to 40 years, and the two movers that New Latitude sent were the best. They hustled and worked extremely hard to make the deadline that we had, and handled our property so very carefully. We were very pleasd with their performance and would not hesitate to reccomend and use them again. more

Third time I have used them. Wonderful experience each time!! more

The guys did an outstanding job! This is the second time we have used New Lattitude and I would recommend to anyone for a small or large move. We used them before to move to our new house. This time it was to move some furniture from a uhaul int our house and furniture to a storage unit. more

Any move that I dont have to actually break my back is considered a great move. New Latitude did a great job moving. They were professional and quick. They listened to our concerns and helped to protect our belongings. I will use you again. Thanks, more

They showed up on time. The helpers were polite and quite diligent in getting the job done well and quickly. They always asked if they were needing my input. Enjoyed their helpfulness...for example with the washing machine...they helped get it set up. very courteous. as a realtor I will refer you. more

Service was great and the movers were fast... there was a little confusion on when the time started that I would be charged for. more

New Latitudes did a great job moving my family. They worked quickly and were careful with all of our furniture. I would definitely recommend them & use them again. more

This is our third experience with New Latitude Movers. And as long as I'm in Birmingham, I will never use anyone else. The movers are always very efficient and careful. In this move these guys did not take a single break and did not drag a single minute out to make our move time longer. They were able to figure out tough angles with big furniture, and were able to pack more in that truck safely than I ever imagined. The management was also very helpful and friendly. Any questions or needs I had, they were ready and willing to help. I would recommend New Latitude to anyone. more