John Betlem Htg & Cooling Inc

Warning, my experience with this company is that they overcharge by 3 times the retail price for replacement parts. Do not use this company for your service and repairs. more

I was properly charged $79.00 for service/diagnostic charge, but was not given an estimate of the total repair cost. I was then charged $228.12 for a Turbo 200 Capacitor that retails for less than $74.50. When I questioned Mr. Betlem about this charge, he stated that this is normal business practice. He also stated that his repair rate is $225.00/hour, but admitted that the service person was only here for 15 minutes. I asked for a price adjustment on this part, but Mr. Betlem refused to adjust the price. None of these rates or amounts are stated on his invoice. I offered to return the part installed, but Mr. Betlem refused to refund me the cost of the returned part. I feel that this is a customer price gouging for the simple repair of a motor plug-in capacitor. more

CROOKS!!! I called on a Saturday at 9am to get a "technician" over to replace what I thought was a bad pilot light sensor. If I blew the flame over the burners it would light so i figured it was the sensor. I was told a tech would be there by 12noon. When he showed up at 4pm he went into the basement and took out all the guts. He then told me that my furnace was shot and I needed to replace it. He would not put it back together and said that one of his sales guys would call me to discuss prices. Now, mind you that it is under 20degrees outside, this sales guy quoted me $4000-$4800 for a furnace and he would not bring over space heaters unless I signed a contract. So, basically, they charged me $80 to attempt to extract another $4k out of me and leave me without heat on a pretty cold night. I told the guy to screw...called another heating company and had then come over the next day to look at it. Apparently all that needed to be done was clean out the pilot light coupler and p more

Excellent service, excellent pricing. Very professional & friendly.\r Honest & trustworthy, will recommend them to anyone who needs service without ant hesitation. I can not rave about them enough. more

John Betlam cleaned our furnace before we moved. They were great. I called to schedule the appointment and they were upfront about pricing and tried to accomodate our hectic schedules. The technician that came out was professional and courteous. PROS: Pricing CONS: n/a more